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Blessing Ugwuja

@blessingugwuja

I support customers and patients with clear communication, empathy, accurate documentation, and remote administrative assistance.

Nigeria

Message

What I'm looking for

I'm seeking a remote Customer Support, Customer Experience, Client Support, Patient Support, or Virtual Assistant role where I can deliver excellent service through clear communication, empathy, problem-solving, organization, and accurate documentation.

I've supported patients and healthcare teams at Catholic Maternity Hospital and the University of Nigeria Teaching Hospital, explaining laboratory procedures, answering questions, and protecting sensitive information.

I also support my family's business through direct customer interaction, responding to enquiries, addressing requests, and helping create a positive service experience.

As a certified Virtual Assistant, I bring practical skills in email communication, administrative support, data entry, document management, internet research, and remote-work organization. I'm seeking a remote support role where I can combine patient-centered communication, empathy, problem-solving, and attention to detail.

Experience

Work history, roles, and key accomplishments

Medical Laboratory Scientist

University of Nigeria Teaching Hospital

Provided patient-centered communication and supported laboratory services across hematology, clinical chemistry, microbiology, serology, and blood banking. Handled patient records with confidentiality and accuracy.

Patient Communication Confidentiality Documentation Laboratory Skills Interpersonal Skills

Medical Laboratory Scientist

Catholic Maternity Hospital

Interacted professionally with patients and healthcare workers, explained laboratory procedures, and maintained confidentiality. Documented patient information accurately and collaborated with clinicians to support healthcare services.

Patient Communication Confidentiality Documentation Collaboration Attention To Detail

Customer & Business Support

Family Business

Supported family business activities involving direct customer interaction, responding to enquiries and assisting with needs. Developed practical understanding of customer expectations and relationship management.

Problem Solving Organization