Tay Mo
@taymo
Focused customer relations professional skilled in lead generation and sales.
United StatesWhat I'm looking for
I am a dedicated customer relations professional with a strong background in lead generation, customer relationship development, and sales. My experience in various roles has equipped me with the skills necessary to provide exceptional support to demanding customers. I am passionate about improving service delivery and consistently exceeding expectations.
Currently, I work as a Front Desk Agent at Hollywood Casino, where I manage reservations and ensure a positive experience for guests. My previous roles as a Concierge and Call Center Agent have honed my ability to communicate effectively and resolve issues promptly. I take pride in my ability to build rapport with customers and enhance their overall experience.
Experience
Work history, roles, and key accomplishments
Front Desk Agent
Hollywood Casino At Charles Town Races
Mar 2022 - Present (4 years 5 months)
As a Front Desk Agent, I managed reservations and provided customer service by greeting guests, handling inquiries, and processing check-ins and check-outs. I ensured accurate billing and maintained a welcoming environment for visitors.
Call Center Agent
Teleperformance
Jan 2022 - Mar 2022 (2 months)
As a Call Center Agent, I provided exceptional customer service by assisting a high volume of customers daily, adhering to company policies, and resolving complaints through effective communication and problem-solving.
Concierge
Northgate Apartment Homes
Jan 2021 - Nov 2021 (10 months)
In my role as a Concierge, I provided local information to visitors, resolved issues through effective communication, and maintained the front desk operations efficiently while demonstrating a friendly and helpful demeanor.
Call Center Agent
Alorica
Sep 2019 - May 2020 (8 months)
In my position at Alorica, I delivered outstanding customer service, managed a large volume of calls, and resolved customer issues by researching solutions and escalating unresolved problems to management.
Education
Degrees, certifications, and relevant coursework
Old Mill High School
High School Diploma, General Studies
2014 - 2018
Grade: 3.41
Completed high school education with a focus on general studies, achieving a GPA of 3.41.
Availability
Location
United StatesAuthorized to work in
Job categories
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