Khalil User
@khaliluser
Customer service professional with strong relationship-building skills.
What I'm looking for
I am a dedicated customer service professional with experience in building and maintaining strong customer relationships. My role as a Relationship Banker II at Region's Bank allowed me to identify and address customers' financial needs effectively. I pride myself on my ability to communicate clearly and empathetically, ensuring that each customer feels valued and understood.
During my tenure at InfoCision Call Center, I honed my skills in customer service, managing inquiries and providing solutions via phone and email. My educational background in Business and Economics has equipped me with a solid foundation in finance and analytical skills, which I leverage to enhance customer satisfaction and drive business success.
Experience
Work history, roles, and key accomplishments
Relationship Banker II
Regions Bank
Mar 2022 - Present (3 years 4 months)
Built and maintained strong customer relationships by identifying financial needs and offering suitable products and services. Communicated effectively with customers via phone and email to address their banking requirements.
Customer Service Representative
InfoCision Call Center
Aug 2020 - Dec 2020 (4 months)
Served as a Customer Service Representative, handling customer inquiries and resolving issues efficiently. Maintained a high level of customer satisfaction through effective communication.
Education
Degrees, certifications, and relevant coursework
Auburn University at Montgomery
Bachelor's Degree, Economics
2018 - 2021
Activities and societies: The National Society of Leadership and Success
Pursued a degree in Economics at Auburn University at Montgomery. Was a member of The National Society of Leadership and Success.
Wallace Community College Selma
Associate's Degree, Business
2015 - 2017
Activities and societies: Phi Theta Kappa Chapter President
Studied business fundamentals at Wallace Community College Selma. Served as the Phi Theta Kappa Chapter President.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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