Alexandra Spino
@alexandraspino
Experienced sales professional specializing in account management and client relations.
What I'm looking for
As a dedicated sales and account management professional, I pride myself on building trust and delivering consistent service. My journey in real estate has been marked by a proven ability to collaborate cross-functionally and adapt in fast-paced environments. I have successfully scaled a real estate business primarily through referrals and repeat clients, leveraging technology and systems to enhance operational efficiency and client satisfaction.
Throughout my career, I have established a dynamic brand presence across social media platforms, focusing on real estate education and community engagement. My strategic approach to negotiations ensures that client interests are protected while fostering win-win outcomes. I am passionate about supporting people and making a meaningful impact through every interaction.
With a strong foundation in customer service and account management, I have consistently achieved recognition for my performance, including being named a top sales representative multiple times. I am eager to bring my expertise in relationship management and negotiation to new challenges in the sales arena.
Experience
Work history, roles, and key accomplishments
Real Estate Agent
Keller Williams Realty
May 2020 - Present (5 years 2 months)
Led and scaled a successful real estate business built off referrals and repeat clients, leveraging technology, systems, and people. Executed consistent lead generation systems (calls, social, referrals, open houses) to grow the database.
Senior Account Manager
AmTrust Financial Services
Jan 2017 - Present (8 years 6 months)
Represented concierge-level service called Blue Line by AmTrust, created to enhance service for the company's largest producers. Managed and visited agents in NY to onboard them into the program with regular visits alongside the sales rep.
Inside Sales Rep
AmTrust Financial Services
Apr 2013 - Present (12 years 3 months)
Managed 300 agencies within PA, DE, and WV with over $20M in combined written premium. Developed and maintained strong relationships with independent insurance agents and brokers.
Customer Service Representative
AmTrust Financial Services
Nov 2010 - Present (14 years 8 months)
Served as the primary point of contact for policyholders, agents, and claimants via phone, email, and chat. Provided accurate information regarding policy coverage, billing, claims status, and account details.
Customer Service Representative for Extended Warranty
AmTrust North America
Apr 2010 - Present (15 years 3 months)
Handled inbound calls and emails from customers regarding warranty coverage, claims, and product support. Provided detailed information on warranty terms, eligibility, and claim processes.
Education
Degrees, certifications, and relevant coursework
Case Western Reserve University
Bachelor's Degree, Marketing
Obtained a Bachelor's Degree in Marketing. The curriculum focused on developing a strong understanding of market dynamics, consumer behavior, and strategic communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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