Open to opportunities

Alexandra Spino

@alexandraspino

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Experienced sales professional specializing in account management and client relations.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my sales expertise while fostering strong client relationships and contributing to team success.

As a dedicated sales and account management professional, I pride myself on building trust and delivering consistent service. My journey in real estate has been marked by a proven ability to collaborate cross-functionally and adapt in fast-paced environments. I have successfully scaled a real estate business primarily through referrals and repeat clients, leveraging technology and systems to enhance operational efficiency and client satisfaction.

Throughout my career, I have established a dynamic brand presence across social media platforms, focusing on real estate education and community engagement. My strategic approach to negotiations ensures that client interests are protected while fostering win-win outcomes. I am passionate about supporting people and making a meaningful impact through every interaction.

With a strong foundation in customer service and account management, I have consistently achieved recognition for my performance, including being named a top sales representative multiple times. I am eager to bring my expertise in relationship management and negotiation to new challenges in the sales arena.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Agent

Current

Keller Williams Realty

May 2020 - Present (5 years 2 months)

Led and scaled a successful real estate business built off referrals and repeat clients, leveraging technology, systems, and people. Executed consistent lead generation systems (calls, social, referrals, open houses) to grow the database.

Client Relationship Management Lead Generation Social Media Marketing Negotiation

Senior Account Manager

AmTrust Financial Services

Jan 2017 - Present (8 years 6 months)

Represented concierge-level service called Blue Line by AmTrust, created to enhance service for the company's largest producers. Managed and visited agents in NY to onboard them into the program with regular visits alongside the sales rep.

Account Management Client Relationship Management Sales Support Problem Solving CRM Software

Inside Sales Rep

AmTrust Financial Services

Apr 2013 - Present (12 years 3 months)

Managed 300 agencies within PA, DE, and WV with over $20M in combined written premium. Developed and maintained strong relationships with independent insurance agents and brokers.

Inside Sales Relationship Management Product Education Underwriting Collaboration

Customer Service Representative

AmTrust Financial Services

Nov 2010 - Present (14 years 8 months)

Served as the primary point of contact for policyholders, agents, and claimants via phone, email, and chat. Provided accurate information regarding policy coverage, billing, claims status, and account details.

Customer Service Policy Management Billing Data Entry

Customer Service Representative for Extended Warranty

AmTrust North America

Apr 2010 - Present (15 years 3 months)

Handled inbound calls and emails from customers regarding warranty coverage, claims, and product support. Provided detailed information on warranty terms, eligibility, and claim processes.

Customer Support Warranty Processes Product Support CRM Systems Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Case Western Reserve University

Bachelor's Degree, Marketing

Obtained a Bachelor's Degree in Marketing. The curriculum focused on developing a strong understanding of market dynamics, consumer behavior, and strategic communication.