Open to opportunities

Samone Cowan

@samonecowan

Message

Motivated real estate agent with a decade of customer service experience.

United States

Message

What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth.

I am a motivated and compassionate professional with over a decade of experience in customer service, team leadership, and operations management. Recently, I transitioned into real estate, where I leverage my strong communication skills and problem-solving abilities to help clients navigate their real estate transactions. My passion for helping people is evident in my approach, as I strive to foster trust and maintain professionalism in every interaction.

In my current role as a Real Estate Agent at Realty One Group Results, I represent buyers and sellers, providing expert guidance throughout the process. I host open houses, schedule property showings, and maintain active communication with clients and agents. My previous experience as a Salon Manager and Mortgage Loan Servicing Specialist has equipped me with the skills to enhance client satisfaction, manage operations effectively, and resolve complex issues, ensuring a seamless experience for my clients.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Agent

Current

Realty One Group Results

Dec 2024 - Present (7 months)

Represented buyers and sellers in real estate transactions, providing expert guidance throughout the process. Used local market knowledge to advise clients and secure successful closings.

Real Estate Sales Contract Negotiation Market Analysis Client Communication Property Showings

Salon Manager

Dolce Beauty Bar

Jun 2020 - Dec 2024 (4 years 6 months)

Supervised daily operations and led a team of 10+ stylists, enhancing client satisfaction through effective appointment management and personalized services. Trained staff, optimized inventory, and introduced new service offerings to boost profitability.

Team Management Inventory Control Staff Training Salon Operations

Mortgage Loan Servicing Specialist

BB&T

Jan 2016 - Feb 2020 (4 years 1 month)

Provided mortgage advice and support to clients, resolving account issues and maintaining compliance. Educated customers on loan products, repayment options, and BB&T's mortgage policies.

Mortgage Servicing Compliance Customer Education

Customer Service Rep / Benefit Specialist / Call Center

Aon Hewitt

Jun 2014 - Jan 2016 (1 year 7 months)

Supported employees with benefit inquiries including healthcare, retirement, and insurance plans. Communicated with vendors, analyzed plan options, and resolved complex service issues.

Benefits Administration Customer Service Call Center Operations

Customer Service Representative

Walmart

Jan 2012 - Jun 2014 (2 years 5 months)

Delivered top-tier service, resolving customer issues quickly and effectively. Trained new hires on customer service protocols and company policies.

Customer Service Upselling Customer Satisfaction Training Conflict Resolution

Education

Degrees, certifications, and relevant coursework

North Forsyth High School

Diploma, Business

2008 - 2011

Completed a comprehensive curriculum focused on business principles and practices. Developed foundational skills in various aspects of business operations and management.