Open to opportunities

Taylor Jackson

@taylorjackson1

Message

Negotiations-savvy Customer Retention Specialist with strong relationship-building skills.

United States

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a dedicated Customer Retention Specialist with a proven track record in managing high volumes of calls and inquiries. My experience at AAA Auto Club has honed my ability to effectively renew memberships while maintaining a deep understanding of product features and benefits. I pride myself on my negotiation skills, which have directly contributed to increased sales revenue.

Previously, I worked as an Account Manager at Moxie Pest Control, where I focused on improving customer service and maximizing retention. My role involved collaborating with various departments to ensure customer satisfaction and resolve issues promptly. I also have supervisory experience at Party City, where I developed leadership skills and learned the importance of creating a productive environment for both associates and customers.

Experience

Work history, roles, and key accomplishments

Current

Retention Agent

Current

AAA Auto Club

Sep 2023 - Present (1 year 10 months)

Responsible for renewing memberships and processing payments. Maintained up-to-date knowledge of membership products, features, and benefits to effectively serve customers.

Customer Retention Payment Processing Product Knowledge Customer Service Relationship Building

Scheduler

Moxie Pest Control

Dec 2022 - Present (2 years 7 months)

Organized workflow and appointments by routing correspondence and collecting customer information. Managed assignments to ensure efficient scheduling operations.

Scheduling Workflow Management Data Collection Customer Management Organizational Skills

Account Manager

Moxie Pest Control

Oct 2021 - Present (3 years 9 months)

Provided comprehensive service and support to customers, focusing on service improvement and maximizing retention. Assisted various departments including customer service, inside sales, and billing.

Account Management Customer Service Sales Support Conflict Resolution Retention Management

Supervisor

Party City Corporation

May 2018 - Present (7 years 2 months)

Maintained a productive environment for associates and customers, addressing complaints and issues. Developed plans to achieve corporate and general manager goals, and managed daily deposits.

Team Leadership Customer Relations Goal Setting Operational Management