Iris Jones

I am a self-motivated and results-driven professional with a strong work ethic and a proven ability to maintain accurate and confidential data. My experience spans providing skilled administrative support to business management, where I have honed my expertise in communication, customer relations, scheduling, and record keeping. I pride myself on my attention to detail and my ability to work both collaboratively and independently to achieve organizational goals.

Currently, I serve as a Customer Experience Specialist at Teleperformance, where I provide inbound and outbound customer support, addressing inquiries related to benefits, billing issues, and insurance coverage. My role requires me to research and analyze information while ensuring compliance with state laws and regulations. I have consistently exceeded personal and team sales targets, demonstrating my commitment to excellence and customer satisfaction.

Previously, I worked as an Office Manager at Golden Miles Home Services, where I managed office staff and maintained employee records. My responsibilities included organizing patient/client file audits and developing customer relationships through effective communication strategies. I am dedicated to fostering a positive work environment and ensuring operational efficiency.