Victor Olivas
@victorolivas
Dedicated customer service professional with strong interpersonal skills.
What I'm looking for
I am a dedicated customer service professional with a strong background in retail and customer retention. My experience as a cashier at Spirits & More has honed my interpersonal and communication skills, allowing me to effectively handle transactions and resolve customer complaints. I pride myself on providing excellent customer service, ensuring that every customer leaves satisfied.
Previously, I worked as a retention agent at ACT, where I developed aggressive retention strategies based on customer feedback and built positive relationships with clients. My ability to analyze customer behavior and negotiate contract renewals has contributed to my success in retaining business and enhancing customer loyalty. I am eager to bring my skills and experience to a new role where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Cashier
Spirits & More
Jan 2022 - Present (3 years 6 months)
Managed all cash, credit, and check transactions, ensuring accurate pricing and efficient processing of payments, refunds, and coupons. Maintained a clean checkout area, resolved customer complaints, and provided excellent customer service.
Retention Agent
ACT
Jan 2021 - Present (4 years 6 months)
Communicated with customers and sales representatives, analyzing customer behavior to develop and implement aggressive retention strategies. Negotiated contract renewals and built positive relationships with customers and business associates.
Education
Degrees, certifications, and relevant coursework
Douglas High School
GED, General Education
Completed general education development requirements.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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