Brian User

I'm a dedicated customer retention specialist with over a decade of experience in driving membership renewals and enhancing client relationships. My career has been marked by a commitment to delivering exceptional customer service in fast-paced environments. I have consistently exceeded KPIs and retention targets through personalized engagement and solution-oriented communication, earning recognition as a top performer in my field.

At AAA Texas, I have successfully driven retention by reinstating lapsed memberships through strategic outreach, achieving over 125% of my year-to-date goals and earning the prestigious President's Elite status multiple times. My ability to promote value-driven product upgrades has significantly boosted long-term member engagement, and I have been recognized in the top 10% company-wide, receiving incentive trips for my contributions.

Previously, as a Retention Agent at Neopost, I increased client retention by 45% through relationship-focused service strategies. My experience in call center operations has honed my skills in delivering high-touch support, ensuring issue resolution, and maintaining accurate CRM records using Salesforce. I am passionate about fostering strong client relationships and driving business success through effective retention strategies.