Britny Baughman

I am a customer service and retention professional with over 10 years of experience supporting customers, resolving concerns, and driving service-based sales. I build strong customer relationships by identifying needs and turning challenging situations into positive outcomes.

My background spans high-volume call environments, CRM documentation, scheduling coordination, and cross-team collaboration. I consistently document detailed customer interactions to ensure service continuity and efficient follow-up.

I have experience coordinating technician calendars, preparing estimates and invoices, and supporting classroom and administrative operations, demonstrating versatility across service and office roles. I support leadership through escalation handling, mentoring, and process organization to improve team performance.

I bring professionalism, empathy, and attention to detail to every interaction, focused on retaining customers and maintaining high satisfaction through clear communication and timely resolution.