Taylor Douthit

Lead residential sales outreach and customer acquisition initiatives across the Boise area, driving recurring service agreements and territory revenue. Mentor, shadow, and train sales representatives on consultative pitching, territory routing, and overcoming objections.

Managed end-to-end residential and commercial roofing projects from contract execution through completion and final inspection, ensuring projects stayed on schedule and within budget. Served as the primary point of contact for property owners, subcontractors, suppliers, and insurance adjusters.

Managed full-cycle customer processes from initial contact through vehicle delivery, ensuring a high-touch experience and top satisfaction ratings. Utilized CRM systems to track interactions, manage pipeline activity, and maintain detailed documentation for compliance and follow-up.

Generated leads, closed long-cycle solar and storage contracts, and maintained over a 70% project retention rate through permitting and installation. Managed full candidate lifecycles from sourcing to placement for client businesses and developed standardized screening procedures and training materials.

Managed high-value client portfolios, serving as the primary point of contact for Fortune 500 companies and tech startups. Conducted full-cycle recruiting processes, including candidate sourcing, screening, background coordination, and onboarding support.

Enforced Idaho ABC regulations and maintained detailed compliance documentation across shift operations. Trained team members on service practices, customer engagement, and safety protocols.

Supervised, coached, and supported a team of 20 customer service agents, focusing on quality assurance, KPI tracking, and process adherence. De-escalated complex customer issues requiring discretion, critical thinking, and cross-departmental coordination.

Completed two years of coursework in Business Studies.

Earned a high school diploma.