Nicole Sandoval
@nicolesandoval
I coordinate customer projects, stakeholders, and operations to deliver successful outcomes.
United StatesWhat I'm looking for
At The Home Depot, I coordinate multiple contractor customer projects, managing timelines, deliverables, special orders, vendors, and internal teams.
I serve as a primary point of contact for contractor accounts, provide project updates, resolve issues, and proactively identify risks before they create delays.
Previously, I supervised customer-focused teams at The Home Depot, coaching associates on engagement, sales techniques, and problem resolution while improving operational processes across departments.
At Ecoshield Pest Control, I built client relationships, documented service needs and sales activity, improved onboarding and communication, and earned promotion to Customer Service Team Lead through performance and commitment to customer success.
Experience
Work history, roles, and key accomplishments
Coordinate multiple customer projects simultaneously by managing timelines, tracking deliverables, and ensuring alignment between customers, vendors, and internal teams. Serve as the primary point of contact for contractor accounts, providing project updates and resolving issues.
Led customer-focused teams while driving operational excellence and sales performance across multiple departments. Coached associates on customer engagement strategies and collaborated across departments to improve processes.
CSR Team Lead
Ecoshield Pest Control
Jan 2020 - Jan 2020 (0 months)
Promoted to Customer Service Team Lead based on performance, leadership, and commitment to customer success. Resolved customer concerns and coordinated solutions to ensure positive customer experience.
Sales Representative
Ecoshield Pest Control
Jan 2018 - Jan 2020 (2 years)
Built strong customer relationships by assessing client needs and delivering tailored service solutions. Maintained detailed documentation of customer interactions and service requests.
Education
Degrees, certifications, and relevant coursework
Western Governor's University
Bachelor's, IT Business Management
2024 -
Pursuing a Bachelor's degree in IT Business Management, with an expected completion in the future.
Laramie County Community College
Associate's, Mechanical Engineering
2017 - 2019
Earned an Associate's degree in Mechanical Engineering from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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