Amina Ringim
@aminaringim
Customer Success Manager with 9+ years in SaaS/AI tech.
United Arab EmiratesWhat I'm looking for
I've spent the last 8+ years doing work I genuinely love — helping large enterprises get real, measurable value from AI technology. I was the first Customer Success hire for Winnow's MENA region, which meant building everything from scratch, figuring things out as I went, and growing alongside the business. That journey took me from managing a handful of hotels to overseeing a $2M+ portfolio across 300+ enterprise locations in 40+ countries. I've driven 35% ARR growth, kept NPS above 8.5 for six consecutive years, and cut client onboarding time-to-value by 30% — but what drives me most is the moment a client says the platform genuinely changed how they operate. Most recently, I led sustainability initiatives with Hilton that reduced food waste by up to 60%, work that was recognized at COP28 and keeps reminding me why this all matters.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager EMEA
Winnow Solutions
Sep 2023 - Present (2 years 9 months)
Led EME customer success for 300+ enterprise hotel locations in 40+ countries, serving as trusted advisor to Hilton, Jumeirah, Marriott & Kerzner across onboarding, adoption, value realization, and renewals. Improved time-to-value by 30% via standardized onboarding and health monitoring, and contributed to ARR growth of 35% (2023), 18% (2024), and 21% (2025).
Customer Success Manager MENA
Winnow Solutions
Aug 2019 - Aug 2023 (4 years)
Owned customer success strategy for 100+ enterprise hotels across MENA, driving adoption, performance improvement, and regional expansion. Identified workflow and data-quality gaps in underperforming sites, executed recovery plans, and translated analytics into actions that improved forecasting accuracy, procurement efficiency, and menu planning decisions.
Customer Success Executive
Winnow Solutions
Mar 2017 - Jul 2019 (2 years 4 months)
Strengthened regional customer success operations by improving support quality and scalable enablement tools. Delivered enterprise support within a 24-hour SLA, authored onboarding guides and FAQs to reduce ticket volumes, and supported multi-country deployments to stabilize early implementations.
Web Development Intern
United Nations World Food Programme
Jan 2016 - Aug 2016 (7 months)
Digitized internal workflows to support faster, data-driven decision-making across regional teams. Built workflow automations that improved reporting efficiency by approximately 55% and created dashboards for program reviews to improve clarity and transparency across country offices.
Education
Degrees, certifications, and relevant coursework
Coursera
Certificate, Project Management
2024 - 2024
Pursuing a certificate in Google Project Management, focusing on project planning, execution, and management methodologies.
Macquarie University
Certificate, Business Forecasting
2020 - 2020
Completed a certificate in Excel Skills for Business Forecasting, enhancing data analysis and forecasting capabilities.
Rochester Institute of Technology
Bachelor of Science, Network & Systems Administration
2012 - 2016
BSc in Network & Systems Administration, focusing on the principles of network design, systems administration, and IT infrastructure management.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Social media
Job categories
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