Amina Ringim

I am a Customer Success and Operations Manager with over 8 years of experience dedicated to enhancing customer satisfaction and driving revenue growth within the SaaS and AI technology industry. My passion lies in developing positive customer experiences and fostering relationships that support customer loyalty. As a strategic leader, I leverage data-driven insights to optimize customer engagement, streamline onboarding, and ensure the continuous renewal of clients' subscriptions.

In my current role as a Customer Success Manager at Winnow Solutions MEA, I spearheaded tailored upselling strategies for key accounts like Hilton and Marriott, resulting in a 35% revenue increase in 2023 and an 18% increase in 2024. I redesigned onboarding processes, cutting down the time by 30%, and implemented proactive account management that maintained a consistently high NPS of 80 over the past five years. My collaborative approach with cross-functional teams has improved customer satisfaction and driven upsell opportunities.

Previously, I served as an Operations Executive where I designed training modules that improved operational performance and team satisfaction. My experience also includes a web development internship at the United Nations World Food Programme, where I contributed to innovative data management solutions that enhanced efficiency by 55%. I am committed to continuous improvement and innovation in customer success.