Dhana Dhana

Supported daily branch operations including account openings, deposits, and documentation while assisting in loan processing and compliance procedures to improve operational accuracy.

Delivered inbound/outbound call handling and back-office outsourcing services for international clients, maintaining service quality and accurate data entry to resolve customer inquiries.

Assisted customers with insurance claims, inquiries, and policy renewals while coordinating internal departments to expedite claim settlements and maintain documentation accuracy.

Provided administrative and financial support to investment clients, maintained records and prepared reports to ensure compliance with company policies.

Supported teller services, account handling, and customer service tasks while assisting with loan documentation and compliance verification to support branch operations.

Managed telecommunication-linked micro-insurance services including sales support, after-sales inquiries, renewals, and claims coordination to improve customer retention.

Delivered outsourcing solutions for global telecommunications and IT clients focusing on call handling, data processing, and client problem resolution to meet SLA targets.

Completed BSc. (IT course) covering computer systems, database management, programming fundamentals, and IT project management.

Completed an intensive English language certificate program focused on grammar, reading comprehension, and academic writing.

Earned an advanced English diploma specializing in spoken communication, workplace correspondence, and academic English.

Achieved JLPT N4 level demonstrating proficiency in everyday Japanese communication, reading, and writing.

Completed a comprehensive IT diploma covering Microsoft Office, networking, databases, and basic software development.

Completed an English course to improve professional proficiency in business communication, presentations, and report writing.