Heshani ranasinghe
@heshaniranasinghe
Enthusiastic customer-focused assistant with strong communication and system-handling skills.
Sri LankaWhat I'm looking for
I am a young, keen and enthusiastic professional with hands-on experience in customer service, system operations, and administrative support across pawning, banking, and tourism sectors. I have managed customer inquiries, handled registration and loan processes, and supported daily operational workflows.
Across roles at a pawning center, Samurdhi Bank (trainee computer assistant), and a travel agency, I developed strengths in MS Office, mail handling, and problem solving while assisting with licence renewals and registration systems. I consistently support routine tasks and collaborate with teams to maintain service quality.
I bring leadership, clear communication, and the ability to learn in computerized environments, and I aim to contribute these skills to a customer-facing or administrative role where reliability and process-following are valued.
Experience
Work history, roles, and key accomplishments
Pawning Assistant
Dadigama Pawning Center (Pvt) Ltd
Jul 2024 - Jul 2025 (1 year)
Handled pawnshop system operations and customer inquiries, maintained records, and assisted with routine office tasks to improve service efficiency.
Trainee Computer Assistant
Palapathwela Samurdhi Bank
Jul 2022 - Jan 2023 (6 months)
Performed customer registration, loan inquiry support and account opening in the bank's system during a six-month trainee program, and supported daily operational tasks.
Trainee Assistant
Kanangamuwa Travel Agency
Jan 2013 - Jul 2013 (6 months)
Handled travel agency operations and follow-ups, managing bookings and customer inquiries to support service delivery.
Administrative Assistant
Sri Sangamitta Girls National School Matale
Jan 2016 - Present (9 years 9 months)
Managed licence renewals and registrations (LRRS), handled customer inquiries and supported routine school administrative functions.
Education
Degrees, certifications, and relevant coursework
High School Institute
Advanced Level (A/L), Arts
Completed G.C.E. A/L examinations in the Arts stream at the High School Institute.
Sri Sangamitta Girls National School Matale
Secondary Education (O/L), General Secondary Education
Completed G.C.E. O/L examinations and participated in school activities at Sri Sangamitta Girls National School Matale.
National Vocational Qualification
National Certificate (NVQ Level 03), Vocational Training
Obtained NVQ Level 03 certifications including Assistant Pattern Maker and Certificate in IT.
Unknown English Language Diploma Provider
Diploma, English Language
Completed an English language diploma course.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Job categories
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