Taryn Mudzungairi

Developed competitive strategies and ensured efficient counter service, maintaining high customer satisfaction. Proactively identified vulnerabilities through Customer Due Diligence, eliminating fraud and safeguarding assets. Led the branch sales team to achieve targets, assessed credit applications, and managed the loan book, reducing Non Performing Loans to under 5%.

Supervised tellers and managed daily cash transactions, including vault management and monitoring balances. Handled client reception, incoming calls, and ensured branch cash accounts balanced with general ledgers. Identified and reported suspicious transactions according to Anti Money Laundering Regulations, achieving a 24% increase in Non Interest Income.

Provided efficient customer service for withdrawals, deposits, and money transfers while complying with bank policies and procedures. Cashed checks and accepted loan payments, ensuring accuracy and minimizing operational errors. Provided accurate information on bank products and services, achieving a 117% increase in deposits.

Provided administrative and operational support, ensuring smooth branch operations. Managed document filing, archiving, and processed transfers and account reconciliations. Handled all branch communications, including screening calls, distributing mail, and coordinating meetings.

Completed studies focusing on accounting principles and practices. Gained a comprehensive understanding of financial reporting, auditing, and taxation.