Open to opportunities

keith museza

@keithmuseza

Message

Dedicated finance professional with expertise in investment strategies.

Zimbabwe

Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and challenges in financial analysis and client management.

I am a dedicated and results-oriented finance professional with a Bachelor's degree in Banking and Investment Management and a Master's degree in Finance and Investment Management from the National University of Science and Technology. My strong analytical skills and extensive knowledge of financial markets enable me to contribute effectively to dynamic organizations. I am committed to leveraging my expertise in investment strategies, financial analysis, and client relationship management to drive business growth and enhance client satisfaction.

Throughout my career, I have demonstrated exceptional customer service skills, particularly during my tenure as a Call Centre Agent at ZB Commercial Bank, where I maintained a 95% Customer Satisfaction score and increased First Call Resolution rates by 20%. My ability to streamline processes and optimize workflows has consistently led to improved operational efficiency and team productivity. I am eager to tackle new challenges in a collaborative environment and am committed to continuous professional development.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

ZB Commercial Bank

Oct 2023 - Jan 2025 (1 year 3 months)

Managed high volumes of inbound and outbound calls, resolving complex inquiries and troubleshooting digital banking issues. Utilized CRM software for efficient customer query management and ensured compliance with financial regulations.

Customer Service CRM Software Problem Solving Digital Banking Data Entry Communication Skills Ticketing Systems Customer Satisfaction Team Collaboration Process Improvement

Credit Risk Clerk

A.F.C Commercial Bank

Jan 2022 - Sep 2022 (8 months)

Managed loan applications ensuring compliance with bank policies, addressed customer inquiries, and collaborated with senior loan officers. Streamlined processes to enhance customer satisfaction and operational efficiency.

Loan Processing Customer Service Compliance Communication Skills Problem Solving Team Collaboration Customer Engagement Sales Target Achievement Financial Analysis

Enquiries Officer

A.F.C Commercial Bank

Jan 2021 - Nov 2021 (10 months)

Responded to customer inquiries regarding banking products and services, assisted in resolving account issues, and collaborated with teams to enhance service delivery. Achieved high customer satisfaction ratings through effective issue resolution.

Customer Service Account Management Problem Solving Communication Skills Team Collaboration Banking Customer Satisfaction Process Improvement Data Entry

Education

Degrees, certifications, and relevant coursework

National University of Science and Technology

Master's Degree, Finance and Investment Management

2022 - 2024

Grade: Lower Second Division (2.2)

Completed a Master's degree in Finance and Investment Management, focusing on advanced financial analysis, investment strategies, and market dynamics.

National University of Science and Technology

Bachelor's Degree, Banking and Investment Management

2020 - 2022

Grade: Upper Second Division (2.1)

Earned a Bachelor's degree in Banking and Investment Management, covering essential banking principles, investment analysis, and financial management.