KMkeith museza
@keithmuseza
Dedicated finance professional with expertise in investment strategies.
ZimbabweWhat I'm looking for
I am a dedicated and results-oriented finance professional with a Bachelor's degree in Banking and Investment Management and a Master's degree in Finance and Investment Management from the National University of Science and Technology. My strong analytical skills and extensive knowledge of financial markets enable me to contribute effectively to dynamic organizations. I am committed to leveraging my expertise in investment strategies, financial analysis, and client relationship management to drive business growth and enhance client satisfaction.
Throughout my career, I have demonstrated exceptional customer service skills, particularly during my tenure as a Call Centre Agent at ZB Commercial Bank, where I maintained a 95% Customer Satisfaction score and increased First Call Resolution rates by 20%. My ability to streamline processes and optimize workflows has consistently led to improved operational efficiency and team productivity. I am eager to tackle new challenges in a collaborative environment and am committed to continuous professional development.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
ZB Commercial Bank
Oct 2023 - Jan 2025 (1 year 3 months)
Managed high volumes of inbound and outbound calls, resolving complex inquiries and troubleshooting digital banking issues. Utilized CRM software for efficient customer query management and ensured compliance with financial regulations.
Credit Risk Clerk
A.F.C Commercial Bank
Jan 2022 - Sep 2022 (8 months)
Managed loan applications ensuring compliance with bank policies, addressed customer inquiries, and collaborated with senior loan officers. Streamlined processes to enhance customer satisfaction and operational efficiency.
Enquiries Officer
A.F.C Commercial Bank
Jan 2021 - Nov 2021 (10 months)
Responded to customer inquiries regarding banking products and services, assisted in resolving account issues, and collaborated with teams to enhance service delivery. Achieved high customer satisfaction ratings through effective issue resolution.
Education
Degrees, certifications, and relevant coursework
National University of Science and Technology
Master's Degree, Finance and Investment Management
2022 - 2024
Grade: Lower Second Division (2.2)
Completed a Master's degree in Finance and Investment Management, focusing on advanced financial analysis, investment strategies, and market dynamics.
National University of Science and Technology
Bachelor's Degree, Banking and Investment Management
2020 - 2022
Grade: Upper Second Division (2.1)
Earned a Bachelor's degree in Banking and Investment Management, covering essential banking principles, investment analysis, and financial management.
Cyrene High School
A-Level
2016 - 2018
Grade: Pass
Completed A-Level studies, focusing on subjects that prepared for higher education in finance and banking.
J.Z Moyo High School
O-Level
2014 - 2016
Grade: Pass
Completed O-Level studies, providing foundational education necessary for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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