Prudence Madzivanyika

Manage and strengthen client relationships while delivering tailored banking solutions. Resolve customer queries efficiently through telephone and email support. Monitor service turnaround times and maintain high-quality customer service standards. Implement branch sales strategies and monitor performance against targets. Support customer acquisition and conversion initiatives. Provide expert guid

Specialize in managing client relationships for commercial mortgages and high-value individual lending. Implement sales plans, oversee arrear management, collaborate with operations for timely loan disbursement, and work with the Credit Department to meet mortgage credit assessment requirements.

As a Client Relationship Officer at CABS, I specialize in managing client relationships for commercial mortgages and high-value individual lending. My responsibilities include implementing sales plans and initiatives for acquiring new business, overseeing arrear management, collaborating with back-office operations for timely loan disbursement, and resolving queries. I work closely with the Credit

Worked as Senior Client Services Consultant at CABS.

Provide senior client services support, including managing client relationships and supporting financial and banking operations. Contribute to customer experience and administrative/customer satisfaction outcomes.

Managed commercial mortgage and high-value personal lending portfolios. Developed and implemented strategies to acquire and retain clients. Coordinated with credit and operations departments to ensure timely loan processing. Conducted customer experience surveys and implemented service improvement initiatives. Managed arrears and reduced loan delinquency risks. Utilized social media and digital co

In my role as a Senior Client Service Consultant at CABS, I managed ATM card issuances, including Flexicredit and Mastercards, ensuring compliance with terms and conditions. I addressed customer needs, facilitated product education, and contributed to increased upsells. Handling daily customer inquiries, I analyzed feedback data to drive improvements, resulting in a high customer satisfaction rati

Managed ATM card issuances (Flexicredit and Mastercards), addressing customer needs and facilitating product education to support upsells. Handled daily customer inquiries, used feedback data to drive improvements, and contributed to automating the personal loans system to enhance operational efficiency.

As a Customer Service Officer, my responsibilities included selling Bancassurance products and motor insurance to meet sales targets, providing relevant information to resolve customer queries, and verifying client identity to mitigate risks. Actively participating in onboarding training sessions, I ensured that new staff members had sufficient knowledge about products and services. One of my sign

As the Acting Branch Manager, I consistently met or exceeded monthly objectives, ensuring operational efficiency. I authored and verified transactions, maintaining accuracy and compliance. Through strategic business-to-business sales, I expanded the clientele, contributing to overall business growth. I played a pivotal role in a high-performing team that surpassed Bancassurance sales targets, earn

Sold Bancassurance products and motor insurance to meet sales targets, provided customer query information, and verified client identity to mitigate risk. Participated in onboarding training and improved customer experience scores, including increasing Net Promoter Score (NPS) by 10 points within 8 months.

Met or exceeded monthly objectives by ensuring operational efficiency and maintaining accurate, compliant transaction handling. Drove business-to-business sales to expand clientele and supported a high-performing team that surpassed Bancassurance sales targets (Best Team award in 2015).

Managed accounting records and financial reconciliations. Assisted with financial reporting and client account management.

Assisted with creditors management and reconciliations. Supported accounts payable processes and supplier communications.

Supported creditor control activities, including invoicing, reconciliation, and accounting administration. Contributed to finance and reporting-related tasks in support of customer experience and operational needs.

Worked as Accounting attachee- Junior Creditor's controller at Seed Co Zimbabwe P/L.

Obtained a Certificate of Proficiency from the Insurance Institute of Zimbabwe, showcasing proficiency in insurance practices and principles.

Pursued and successfully completed a Master of Science in Supply Chain Management at Chinhoyi University of Technology. The program equipped me with advanced knowledge and skills in supply chain dynamics, contributing to a comprehensive understanding of modern supply chain practices.

Pursued and successfully completed a Master of Science in Supply Chain Management at Chinhoyi University of Technology. The program equipped me with advanced knowledge and skills in supply chain dynamics.

Attained a Bachelor of Accountancy Honours Degree from the University of Zimbabwe. This program provided a solid foundation in accounting principles, financial management, and business strategy, laying the groundwork for a successful career in finance.