Zainab Jinnah

Currently working on the corporate desk, primarily with VIP clients. Responsible for preparing quotations, following up on travel-related queries, and ensuring all necessary documents are in order before travel.

Worked with clients, primarily from the Standard Bank VIP desk. Prepared quotations, followed up on queries, and ensured all travel documents were in order.

Studied towards NQF4 with Prop Academy as an Estate Agent Trainee. Responsibilities included canvassing properties, general administration, client relations, sales, and advertising.

Managed Ericsson and Standard Bank corporate accounts, handling international and domestic air tickets, car hire, and hotel accommodation. Sourced best prices, negotiated deals, and ensured all travel documents were in order.

Served as Assistant Branch Manager, ensuring sales, service, and operations targets were met. Provided support to staff and management, maintained brand standards, and handled travel bookings and quotations.

Processed reservations accurately and timely, ensuring sales targets were met. Handled telephonic and in-person queries, identified client needs, and promoted company products and services.

Promoted company products and ensured monthly sales targets were met. Made accurate reservations, identified customer needs, and maintained client records.

Completed a National Diploma in Travel and Tourism, covering essential subjects such as Tourism Africa 1 and 2, Customer Care and Communication. Gained proficiency in SAA Fares and Ticketing 1, and Galileo.

Completed secondary education and obtained the Matric qualification.