Looking for a job

Mohit Kumar

@mohitkumar23

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I manage travel bookings, customer service, and sales across global hospitality and aviation.

India

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What I'm looking for

I'm looking for a customer-facing travel, hospitality, sales, or operations role where I can use booking systems, resolve passenger or guest issues, build client relationships, and contribute through accurate, empathetic service.

I've supported Amex GBT clients at EXL by handling flight, hotel, and train reservations for UK-based customers. I use Galileo GDS to issue tickets, manage cancellations and rescheduling, adjust fares, and track PNRs before ticket issuance.

At WNS, I handled high-volume passenger calls for flight changes, cancellations, refunds, and rebooking. I used Sabre and Amadeus to update itineraries, issue tickets, and maintain accurate customer records.

During my time with Marriott International, I drove sales through personalized deals, package upgrades, upselling, and effective closing. I also managed Marriott Bonvoy accounts and coordinated booking changes with properties worldwide.

I'm an organized, self-motivated professional who brings active listening, clear communication, client retention, and careful follow-through to every customer interaction.

Experience

Work history, roles, and key accomplishments

Executive (Process Analyst)

EXL

Sep 2024 - Apr 2026 (1 year 7 months)

Handled inbound calls and emails for Amex GBT clients, assisting passengers with flight, hotel, and train reservations, primarily supporting UK-based customers. Utilized Galileo GDS to manage and update bookings, including ticket issuance, cancellations, rescheduling, and fare adjustments as per travel policies.

Galileo GDS AMEX GBT Neo PNR Tracking Customer Service Communication Skills Problem Solving

Senior Associate - Operations

WNS

Feb 2024 - Aug 2024 (6 months)

Handled high-volume inbound calls to assist passengers with flight schedule changes, cancellations, and rescheduling requests in a timely and professional manner. Processed flight refunds and modifications efficiently while ensuring compliance with airline policies and customer satisfaction standards.

Sabre Amadeus GDS Customer Service Communication Skills Record keeping

Sales and service associate

Marriott International

Dec 2018 - Jul 2023 (4 years 7 months)

Drove sales and revenue growth by offering the best available deals and upgrading guest packages, ensuring optimal value and satisfaction. Built and maintained lasting client relationships, leveraging upselling opportunities and effectively closing deals through personalized service.

Sales Upselling Customer Relationship Management Marriott Bonvoy Salesforce Chris OSCAR