Rahul Singh
@rahulsingh34
I resolve travel, ticketing, and payment support issues using Amadeus and customer-focused service.
IndiaWhat I'm looking for
I've supported travel operations at Air India’s Staff Travel Office, managing ticket bookings, refunds, account access issues, and staff travel policy queries for employees, retirees, and eligible dependents.
I use Amadeus GDS to manage domestic and international reservations, fare quotations, ticket issuance, rebookings, cancellations, refunds, PNR creation, and itinerary building. I've also coordinated with HR, Finance, and IT to resolve travel entitlement and system discrepancies while handling sensitive data accurately.
At IGT Solutions, I delivered end-to-end airline reservation support and resolved booking issues with prompt customer service. At Byjus, I developed new business opportunities, made sales calls, followed up with clients, and maintained customer relationships.
I'm currently supporting PayPal customers at Concentrix with payment issues, transaction failures, billing concerns, account queries, and suitable payment-plan options. I bring a customer-focused, detail-oriented approach to high-volume support environments.
Experience
Work history, roles, and key accomplishments
Handled inbound calls for the PayPal process, providing end-to-end support for payment issues, transaction failures, billing concerns, and account queries. Assisted customers with payment difficulties and enrolled them in suitable payment plans while maintaining high service standards.
Associate
Air India Limited
Apr 2024 - Jul 2025 (1 year 3 months)
Managed end-to-end travel services for staff, retirees, and dependents, including ticket bookings, refunds, and policy clarifications. Provided support for account configuration and troubleshooting, and coordinated with internal departments to resolve issues.
Associate
IGT Solutions
Mar 2023 - Mar 2024 (1 year)
Utilized Amadeus GDS to efficiently book, modify, and manage domestic and international flights. Handled end-to-end reservation processes including fare quotation, ticket issuance, rebooking, cancellations, and refunds.
Business Development Associate
Byjus
Sep 2022 - Mar 2023 (6 months)
Provided ideas to attract new clients and expand sales. Maintained client relationships through regular contact and customer service, and made sales calls to create new business opportunities.
Education
Degrees, certifications, and relevant coursework
Maharishi Dayanand University
Master of Science, Science
Grade: 60%
Completed Master of Science degree from Maharishi Dayanand University.
Vaish College (MDU)
Bachelor of Science, Science
Grade: 59%
Completed Bachelor of Science degree from Vaish College, affiliated with Maharishi Dayanand University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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