Vaishali Verma
@vaishaliverma1
I manage GDS-based travel operations, quality performance, and client coordination.
IndiaWhat I'm looking for
I've managed B2B travel operations for EMEA and US accounts, handling ticketing, re-issuance, rebooking, EMD processing, invoicing, and SLA-driven quality follow-ups across Sabre, Galileo, Apollo, and Worldspan.
At Tech Mahindra, I bridged senior client stakeholders and internal teams while coordinating complex meetings, reporting, documentation, and action tracking. I also deliver GDS and process training, coach new hires, document SOPs, and support operational improvements through root-cause analysis.
Experience
Work history, roles, and key accomplishments
Acted as operational bridge between senior client stakeholders and internal teams, coordinating resolutions and managing complex multi-time-zone meetings. Provided document formatting, reporting, and presentation support for leadership and client-facing communication.
Managed large-scale B2B travel operations for EMEA clients across Galileo, Sabre, and Apollo GDS platforms, overseeing ticketing, re-issuance, rebooking, EMD processing, and invoicing. Delivered GDS and process training to new employees and provided ongoing floor support and coaching.
Provided backend ticketing support using Apollo, Sabre, and Worldspan GDS platforms for US schedule-change operations and customer notification workflows. Delivered coaching and structured floor support for newly hired agents, and managed invoicing and cancellation processing for hotel and car service bookings.
Education
Degrees, certifications, and relevant coursework
Maharshi Dayanand University
MBA, Human Resources
MBA in Human Resources from Maharshi Dayanand University, completed in 2014.
Delhi University
B.Com, Commerce
Bachelor of Commerce from Delhi University, completed in 2011.
AHA, Delhi
Diploma, Aviation and Hospitality Management
Diploma in Aviation and Hospitality Management from AHA, Delhi.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Vaishali?
You can contact Vaishali and 90k+ other talented remote workers on Himalayas.
Message VaishaliGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
