At WNS Global Services – Kiwi, I supported international customers by phone and email with travel and booking queries.
I handled flight bookings, ticket modifications, cancellations, refunds, and reissues using Amadeus GDS. I also assisted corporate and individual travelers with itinerary planning and schedule changes.
I resolved escalated cases and coordinated with internal teams to deliver timely resolutions. I maintained customer records and transaction details while following airline policies, company procedures, and SLA requirements.
I achieved quality and productivity targets in a high-volume support environment and received Reward Recognition (RNR) and Best Employee awards.
