At Ecobank Bamenda, I handled client inquiries and service requests, maintained client records, and followed up on loan applications. I also prepared and reviewed loan files to support credit assessment, compliance, and timely processing.
At Viable Security Solutions, I responded to customer inquiries through Crisp and HubSpot, followed up on requests, and contacted customers about services. I also maintained customer records and closed sales.
At Association de Lutte contre Les Violence faites aux Femmes (ALVF), I welcomed visitors, supported registration and documentation, and directed clients to appropriate services. I also facilitated two awareness events.
At Tims and Chops, I managed inquiries through WhatsApp and Meta Business Suite and coordinated customer support. My work contributed to a 25% increase in customer satisfaction.
