At Embrace Home Loans USA, I handled calls from prospective and existing customers, answering questions about mortgage products, loan options, and applications. I also qualified prospective borrowers and connected them with appropriate loan officers.
At Camtel, I documented customer interactions in the customer management system and promoted telecommunications services based on customer needs. I followed up on unresolved issues and worked with technical and internal support teams to address service concerns.
At Afriland First Bank, I supported sales activities by preparing customer documentation, responding to product inquiries, and following up with prospective and existing clients. I also maintained sales lead records and supported relationship officers in converting leads into customers.
