At MTN, I generated qualified sales leads and converted prospects into active subscribers by identifying customer needs. I also processed SIM registrations, service upgrades, and package migrations.
I maintained customer and sales records in the company’s CRM system, then followed up with potential customers to support conversions and customer relationships.
At Orange Cameroun, I resolved complaints by investigating account issues and processing service requests. I also assisted with SIM registration, account verification, billing inquiries, and service changes.
At Afriland First Bank, I promoted financial products and helped customers choose solutions for their needs. I verified customer documentation in line with KYC and AML regulations and supported inquiries across in-person, phone, and email channels.
