As a Customer Service Assistant in the Textile Industry, I orientated customers on products, varieties, and qualities, and responded to inquiries, feedback, and complaints. I developed and implemented strategies to attract and retain customers, acting on feedback to support customer satisfaction and strong relationships.
At Lucky Insurance Company, I answered calls, updated clients on contracts, and followed up. At NFC Bank, I welcomed customers, helped set up bank accounts, managed complaints, and verified customers for loan applications.
