Open to opportunities

Emma Ndam

@emmandam

I support customers and financial-services operations through accurate documentation, clear communication, and professional issue resolution.

Cameroon

Message

What I'm looking for

I'm looking for a remote or collaborative customer support or administrative role where I can provide accurate, timely service, learn new systems quickly, and contribute to positive customer experiences.

I've supported customers and daily office operations at Bamenda Police Cooperative Credit Union, responding to inquiries, organizing records, and helping resolve concerns professionally.

As a Volunteer Administrative & Customer Support Assistant, I maintained complete and up-to-date customer documentation, handled financial records confidentially, followed up with customers, and escalated issues to senior staff when needed. Previously, as an Academic Intern, I supported front-office service and learned banking workflows while preparing and updating customer files.

With a B.Sc. and HND in Banking and Finance, I'm comfortable working remotely, learning new systems quickly, and delivering timely, accurate customer experiences.

Experience

Work history, roles, and key accomplishments

Volunteer Administrative & Customer Support Assistant

Bamenda Police Cooperative Credit Union

Jan 2024 - Mar 2024 (2 months)

Assisted customers with inquiries and provided accurate service information. Supported daily administrative operations by organizing customer records and maintaining documentation.

Customer Service Administrative Support Documentation Problem Solving Teamwork Confidentiality Attention To Detail

Academic Intern

Bamenda Police Cooperative Credit Union

Jul 2022 - Aug 2022 (1 month)

Assisted with front-office customer support and administrative duties. Observed and supported customer service processes while learning banking operations.

Customer Service Administrative Support Documentation Record keeping Teamwork