Tamyai Williams
@tamyaiwilliams
Dedicated professional with expertise in customer service and project management.
What I'm looking for
I am a results-driven professional with extensive experience in customer service, project management, and operations. My journey has taken me through various roles, including Life Insurance Agent and Operations Assistant, where I honed my skills in client communication, data management, and team coordination. I pride myself on my ability to analyze operational data to enhance processes and improve customer satisfaction.
Throughout my career, I have successfully managed high-volume recruiting environments, ensuring a seamless candidate experience while maintaining strong relationships with clients. My proficiency in tools like Salesforce and Oracle has enabled me to streamline recruitment processes and enhance team performance. I am passionate about continuous improvement and thrive in fast-paced settings where I can contribute to organizational growth.
Experience
Work history, roles, and key accomplishments
Life Insurance Agent
Primerica
Jan 2024 - Present (1 year 4 months)
Conducted prospecting and cold calling to generate new business. Collaborated with underwriters to ensure policy accuracy and completeness.
Operations Assistant
On Trac
Nov 2023 - Present (1 year 6 months)
Directed dispatching, routing assignment, and scheduling of fleet vehicles, including inbound and outbound clearances, follow-up tasks, and DOT Regulations. Analyzed operational data to identify trends and enhance dispatch processes and team performance.
Contract Recruiter
FedEx
Jun 2022 - Present (2 years 11 months)
Screened resumes and job applications, and interviewed candidates in-person, submitting and updating clients on hiring status. Managed the full recruitment life cycle, including sourcing, interviewing, and hiring for a variety of roles across the organization.
Dispatcher/Inventory Control Clerk
DHL
May 2021 - Present (4 years)
Accurately set up customer logos in the SAP system and developed and managed Bills of Materials. Monitored and reported backorders to the Embellishment Source, maintaining an up-to-date spreadsheet to report any statuses, delays, or issues with orders to the relevant teams.
Admissions Representative
DeVry University
Apr 2020 - Present (5 years 1 month)
Recruited and enrolled students that meet school requirements. Interviewed prospective students to understand their educational needs, describing school programs and services.
Legal Intake Specialist
Reaves Law PLLC
May 2019 - Present (6 years)
Conducted initial client interviews to gather essential information and assess needs. Documented and organized client information in an accurate and timely manner.
Office Assistant & Social Media Specialist
Dillard University
Aug 2018 - Present (6 years 9 months)
Created, curated, and scheduled engaging content across all social media platforms. Managed and prioritized the executive team’s complex calendars, ensuring transparent and efficient scheduling arrangements.
Law Intern/Permit Specialist
Memphis Bar Association
May 2018 - Present (7 years)
Assisted with the facilitation and process of town hall meetings, and managed significant documents, organized data through spreadsheets and charts. Researched statutes and laws to support compliance and legal risk management.
Education
Degrees, certifications, and relevant coursework
Southwest Community College
Associate's Degree, Paralegal Studies
Currently pursuing an Associate's Degree in Paralegal Studies with an anticipated graduation in May 2025. This program focuses on legal principles and practices relevant to paralegal work.
White Station High School
High School Diploma, General Studies
Completed high school education, earning a High School Diploma. The curriculum provided a foundational education across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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