Open to opportunities

TShara Tabron

@tsharatabron

Message

Dedicated HR professional with expertise in talent acquisition and process improvement.

Zimbabwe

Message

What I'm looking for

I am looking for a role that fosters collaboration and offers opportunities for professional growth.

I am a dedicated HR professional with a strong background in talent acquisition and administrative support. My experience spans various roles, including Physical Therapy Technician and Freelance Consultant, where I have honed my skills in process optimization and cross-functional collaboration. I thrive in environments that challenge me to improve workflows and enhance team performance.

Throughout my career, I have successfully implemented onboarding processes that have significantly improved new hire retention and engagement. My role as a Technical Analyst at Clearcover Insurance allowed me to contribute to digital product releases and UI/UX design, showcasing my ability to bridge the gap between technical and non-technical teams. I am passionate about using data analysis to drive decision-making and improve organizational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Admin Support Specialist

Current

Freelance Consultant

Sep 2023 - Present (1 year 10 months)

Delivered high-level administrative support, managing scheduling, inbox triage, CRM updates, and customer inquiries. Designed and implemented onboarding and training documents, improving virtual team engagement and knowledge transfer.

Administrative Support Scheduling CRM Onboarding

Current

Physical Therapy Technician

Current

Team Rehab Services, LLC

Feb 2025 - Present (5 months)

Audited onboarding and training workflows; implemented process enhancements to improve new hire ramp-up and retention. Led scheduling system optimization by integrating multidisciplinary team roles, resulting in streamlined care coordination and increased session capacity.

Workflow Optimization Process Improvement Scheduling Regulatory Compliance

Assistant Manager, Customer Experience

Clearcover Insurance

Aug 2021 - Nov 2022 (1 year 3 months)

Supervised and coached 10+ service agents, boosting KPIs by 25% through targeted training and continuous feedback loops. Designed and executed onboarding plans across customer support, underwriting, and fraud prevention teams.

Team Leadership Coaching KPIs Onboarding SOP Development

HR & Talent Acquisition Assistant

HoMedics

Jun 2017 - Dec 2017 (6 months)

Conducted 20+ weekly interviews, supported multi-state onboarding, and streamlined recruitment workflows. Negotiated compensation packages and improved candidate experience, reducing offer rejections by 10%.

Recruitment Onboarding Negotiation

Technical Analyst I

Clearcover Insurance

Nov 2022 - Sep 2023 (10 months)

Partnered with cross-functional teams on digital product releases, legal compliance updates, and form configurations across state jurisdictions. Executed HTML/JSON API updates and contributed to UI/UX design tasks, improving site accessibility and policyholder self-service.

HTML JSON APIs UI UX Design Legal Compliance

Licensed Customer Service Advocate

Clearcover Insurance

Sep 2020 - Aug 2021 (11 months)

Resolved 95+ multi-channel support tickets daily with a 98% satisfaction rate and SLA compliance. Collaborated with tech teams to report and resolve bugs via Jira/Confluence, reducing time-to-resolution by 25%.

Customer Service SLA Management Jira Confluence Bug Reporting Fraud Detection

On-Site Recruiter & HR Coordinator

Malone Solutions

Dec 2019 - Sep 2020 (9 months)

Managed end-to-end hiring for a high-volume automotive supplier account, decreasing time-to-hire by 20%. Conducted 100+ interviews monthly, administered drug screenings, and facilitated new hire onboarding.

Talent Acquisition Interviewing Onboarding

Career Services Advisor

SER Metro – Detroit at Work Career Center

Dec 2017 - Dec 2019 (2 years)

Oversaw a caseload of 250+ clients, creating individualized career development plans and securing employment placements. Led workshops on workplace readiness, résumé building, and mock interviews, increasing participant employment outcomes.

Client Management Community Outreach

Transcriptionist

Rev.com

Jan 2023 - Present (2 years 6 months)

Transcribed sensitive data across legal, academic, and financial sectors with a 4.5/5 client rating. Applied project tracking best practices to meet tight deadlines and quality expectations.

Transcription Data Entry Project Tracking Quality Assurance Time Management