TShara Tabron
@tsharatabron
Technical support and operations professional improving SaaS workflows through troubleshooting, training, and data analysis.
United StatesWhat I'm looking for
I drive operational efficiency by improving workflows, strengthening systems, and bringing structure to fast-paced, remote environments.
My work focuses on identifying gaps, streamlining processes, and solving the kinds of issues that slow teams down. I’m known for stepping into unclear or inefficient workflows, quickly assessing what’s not working, and implementing more effective, scalable solutions.
I’ve worked across operations, HR, and technical environments, using tools like Zendesk, JIRA, Greenhouse ATS, LexisNexis, and API platforms such as Postman to manage workflows, support data accuracy, and improve overall performance.
While my background began in customer experience, my focus has evolved into optimizing how teams operate behind the scenes. I’m most effective in roles where I can improve processes, support systems, and help teams work smarter without relying on phone-based support.
Highlights of my work include:
• Improving internal processes to reduce inefficiencies and delays
• Supporting recruiting workflows and managing candidate pipelines
• Troubleshooting system and workflow issues across teams
• Maintaining accurate data and documentation across platforms
• Supporting high-volume operations without sacrificing quality
I’m currently seeking remote opportunities in operations, HR support, or administrative roles where I can contribute to process improvement, system efficiency, and team support—without a focus on phone-based work.
Core Competencies
Operations Support
HR & Recruiting Coordination
Zendesk / JIRA / Hubspot
Data Entry & Documentation
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Autobooks
Aug 2025 - Present (10 months)
Fintech Industry responsible for assisting small businesses and financial institutions with digital services such as payment acceptance.
Freelance Contract Support
Freelance
Sep 2023 - Present (2 years 9 months)
Provided ongoing operations and administrative support to multiple small businesses, managing scheduling, client communications, and data entry across varied systems. Created onboarding guides and training materials and identified workflow inefficiencies to streamline day-to-day operations.
Physical Therapy Technician
Team Rehab Services, LLC
Feb 2025 - Aug 2025 (6 months)
Audited onboarding and training workflows; implemented process enhancements to improve new hire ramp-up and retention. Led scheduling system optimization by integrating multidisciplinary team roles, resulting in streamlined care coordination and increased session capacity.
Partnered with cross-functional teams on digital product releases, legal compliance updates, and form configurations across state jurisdictions. Executed HTML/JSON API updates and contributed to UI/UX design tasks, improving site accessibility and policyholder self-service.
Supervised and coached 10+ service agents, boosting KPIs by 25% through targeted training and continuous feedback loops. Designed and executed onboarding plans across customer support, underwriting, and fraud prevention teams.
Resolved 95+ multi-channel support tickets daily with a 98% satisfaction rate and SLA compliance. Collaborated with tech teams to report and resolve bugs via Jira/Confluence, reducing time-to-resolution by 25%.
On-Site Recruiter & HR Coordinator
Malone Solutions
Nov 2019 - Aug 2020 (9 months)
Managed end-to-end hiring for a high-volume automotive supplier account, decreasing time-to-hire by 20%. Conducted 100+ interviews monthly, administered drug screenings, and facilitated new hire onboarding.
Career Services Advisor
SER Metro – Detroit at Work Career Center
Dec 2017 - Dec 2019 (2 years)
Oversaw a caseload of 250+ clients, creating individualized career development plans and securing employment placements. Led workshops on workplace readiness, résumé building, and mock interviews, increasing participant employment outcomes.
HR & Talent Acquisition Assistant
HoMedics
May 2017 - Nov 2017 (6 months)
Conducted 20+ weekly interviews, supported multi-state onboarding, and streamlined recruitment workflows. Negotiated compensation packages and improved candidate experience, reducing offer rejections by 10%.
Transcriptionist
Rev.com
Jan 2023 - Present (3 years 5 months)
Transcribed sensitive data across legal, academic, and financial sectors with a 4.5/5 client rating. Applied project tracking best practices to meet tight deadlines and quality expectations.
Education
Degrees, certifications, and relevant coursework
Central Michigan University
Bachelor of Science, Science
Completed a Bachelor of Science degree at Central Michigan University. Gained foundational knowledge and skills relevant to the field of study.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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