Busola Jolaoso
@busolajolaoso
Dedicated project manager with a proven track record in client satisfaction.
What I'm looking for
As a dedicated and results-driven professional, I have a proven track record of organizing and executing successful projects across various industries. My experience as a Customer Support Representative has honed my ability to streamline processes and foster strong team collaboration, ultimately exceeding project goals. I am passionate about leveraging my organizational skills and leadership abilities to drive project success in a dynamic and forward-thinking organization.
Throughout my career, I have implemented efficient document management systems that significantly reduced retrieval times and minimized errors in client billing. My commitment to maintaining accurate financial records has resulted in improved data accuracy and streamlined auditing processes. I take pride in my ability to manage multiple calendars and coordinate client meetings, achieving high satisfaction rates and increasing billable hours for my team. I am eager to bring my strong attention to detail and problem-solving skills to new challenges.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
CSI Companies
Aug 2022 - Present (3 years 3 months)
Implemented an efficient document management system, improving financial record accuracy and streamlining auditing processes. Managed calendars for accounting partners, coordinated client meetings, and supported expense reporting, achieving high client satisfaction and operational efficiency.
Call Center and Chat Support Representative
Prime Hire Agency
Sep 2019 - Sep 2022 (2 years 11 months)
Achieved high patient satisfaction ratings through effective chat and email support. Collaborated with teams to resolve product issues and improve service quality, consistently meeting performance goals and enhancing customer engagement.
Appointment Setter/Scheduler
Health iQ
Sep 2015 - Aug 2018 (2 years 11 months)
Managed high volumes of calls to increase appointment bookings significantly. Ensured HIPAA compliance while coordinating appointments and verifying insurance information, leading to improved patient outcomes and reduced claim denials.
Education
Degrees, certifications, and relevant coursework
Morgan State University
Bachelor of Science, Health Administration
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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