Daevon Woods
@daevonwoods
Customer-focused claims and operations professional with 5+ years improving service processes.
United StatesWhat I'm looking for
I am a customer-focused and detail-oriented professional with over five years of experience in customer service, claims support, data entry, and issue resolution. I have a proven track record handling high-volume inquiries, resolving escalations, and improving service processes across retail, logistics, and staffing environments.
I have practical experience with ATS/HR systems (Workday, UKG, Kronos), Microsoft Office, remote collaboration tools, and basic frontend design and process automation. I am a Texas Remote Online Notary Public and an NSA Certified Signing Agent, and I’ve managed teams, schedules, payroll, and large candidate pipelines.
Recently I’ve expanded into freelance tech and creative design—building apps, websites, and branding while integrating AI tools to streamline client workflows. I bring a blend of operational leadership, technical literacy, and hands-on customer service to roles that require reliability and continuous process improvement.
Experience
Work history, roles, and key accomplishments
Freelance Tech & Creative Designer
Self Employed
May 2025 - Present (4 months)
Designed apps, websites, and branding materials for small businesses and integrated AI tools to improve client workflows and automate processes.
Delivery Associate
Falcon Transport
Jul 2023 - May 2025 (1 year 10 months)
Delivered 100+ packages daily while maintaining high customer satisfaction; handled proof-of-delivery, customer inquiries, and resolved delivery claims to ensure timely reimbursements.
Nurse Recruiter
HealthTrust Workforce Solutions
Aug 2022 - Feb 2023 (6 months)
Managed high-volume candidate pipelines using ATS platforms, scheduled interviews, and documented candidate data to support compliant onboarding processes.
Assistant Store Manager
Academy Sports + Outdoors
Jul 2021 - Aug 2022 (1 year 1 month)
Supervised 100+ employees, managed payroll and scheduling, and resolved escalated customer complaints to improve satisfaction and retention.
Team Lead, Logistics & Sales Support
Academy Sports + Outdoors
Jan 2017 - Jan 2021 (4 years)
Directed freight, inventory, and sales floor operations; trained new hires on customer service, claims handling, and system use, and optimized schedules to reduce overtime costs.
Education
Degrees, certifications, and relevant coursework
TUTexas A&M University–Commerce
Business
2020 - 2021
Completed business coursework at Texas A&M University–Commerce during 2020–2021.
UAUniversity of Texas at San Antonio
Undeclared/General Undergraduate
2016 - 2018
Completed basic undergraduate coursework at the University of Texas at San Antonio between 2016 and 2018.
TCTrinity Valley Community College
General Studies
2016 - 2016
Completed general studies coursework at Trinity Valley Community College in 2016.
Richardson High School
High School Diploma, High School Diploma
Graduated with a High School Diploma in 2015.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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