Asia Scott-Williams

Serve as a dedicated point of contact for field agents, handling inbound support requests and verifying agent identification. Provide real-time status updates on submitted insurance applications and communicate outstanding requirements.

Managed independent delivery work, coordinating time-sensitive schedules, customer service, route planning, and daily operational priorities. Provided client-facing salon services, managing appointments and client communication.

Led full-cycle coordination for a church renovation, tracking timelines, milestones, deliverables, budgets, documentation, and permitting. Coordinated contractors, vendors, and stakeholders and provided regular progress updates.

Managed case documentation within regulated systems, ensuring accuracy, compliance, and confidentiality. Reviewed records, identified missing information, and supported workflow continuity through timely follow-up.

Coordinated a U.S. market expansion project, tracking deliverables, timelines, stakeholder communication, and business operations setup. Built and executed a local hiring strategy, recruiting and hiring employees needed to establish U.S. operations.

Managed time-sensitive delivery operations, customer interactions, route planning, and daily schedules across high-volume environments. Maintained reliable service while independently coordinating multiple deliveries, deadlines, and customer needs.

Supported seasonal logistics and delivery operations in fast-paced, time-sensitive environments. Handled customer-facing responsibilities while meeting operational deadlines and adapting to changing daily workloads.

Managed structured documentation workflows within regulated systems and reviewed records for accuracy, completeness, and compliance. Coordinated with internal teams and external contacts to resolve case issues and maintained detailed electronic records.

Led full-cycle project coordination converting a warehouse into a multi-use event space, recording studio, offices, and rehearsal space. Managed planning, timelines, budgets, vendor relationships, stakeholder communication, licensing requirements, and staffing.

Managed full-cycle recruiting, including job postings, sourcing, screening, interview scheduling, and initial interviews. Coordinated state licensing classes for health insurance sales and organized training, onboarding, and new-hire documentation.

Earned a High School Diploma from Olney High School in Philadelphia, PA.