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Jordann Milano

@jordannmilano

Message

Experienced client-focused recruitment and service professional delivering process improvements and measurable results.

United States

Message

What I'm looking for

I seek a client- and team-focused role leveraging recruitment, project coordination and CRM/data skills to drive measurable program and service improvements.

I am a dedicated professional with several years of experience in recruitment, customer service, project management, sales, and building client relationships. I consistently deliver measurable results—exceeding recruitment goals by 50% (2018–2021) and meeting sales quotas while driving service contract renewals.

I excel at designing, developing and implementing projects that improve processes, supported by strong skills in CRM reporting, data management and documentation. I have produced detailed 15–20 page home studies, managed compliance and cultural-sensitivity practices, and trained teams on licensing topics for foster parents.

My working style is client- and team-oriented, combining interpersonal communication, conflict resolution and organizational strengths to resolve problems, streamline operations and provide reliable reporting. I seek roles where I can apply recruitment, program coordination and data-informed decision making to support mission-driven outcomes.

Experience

Work history, roles, and key accomplishments

Current

Foster Parent Recruiter

Current

Sevita Health

Mar 2017 - Present (8 years 6 months)

Recruited and evaluated foster parent applicants, delivering 15–20 page home studies and family assessments; exceeded recruitment goals by 50% in 2018–2021 and supported licensing through training and compliance management.

Recruitment Home Studies Salesforce Compliance Client Relations Reporting Cultural Sensitivity

Service Delivery Manager

Diebold-Green

Aug 2014 - Mar 2017 (2 years 7 months)

Managed service contract renewals and customer relationships, achieved yearly sales quotas through upselling equipment, and resolved billing issues while using multiple enterprise data systems for analysis.

Contract Management Customer Service Sales Oracle Salesforce Data Analysis Account Management

Administrative Support Coordinator

Panther Premium Logistics

Jan 2014 - Aug 2014 (7 months)

Authored and enforced SOPs and ISO policies, streamlined customer account integrity across systems, and produced ad-hoc performance reports to support management decision-making.

SOP Development Data Reporting Contract Troubleshooting Revenue Coding Process Improvement Customer Support

Inside Sales Representative

Panther Premium Logistics

Aug 2012 - Jan 2014 (1 year 5 months)

Generated and developed leads through outbound campaigns and cold calling, cross-sold services to existing customers and developed lower-revenue accounts to expand business.