Tameke Cooper

As CEO of First Stop Financial, I lead full-cycle tax preparation for personal and small business clients. I ensure 100% IRS compliance by auditing W-2s, 1099s, and expense records using specialized software. I optimize tax liability by identifying deductions and credits to maximize refunds. I also manage client relationships, year-round strategic planning, and secure financial record-keeping.

Welcomed and registered new arrivals, maintaining accurate intake documentation while supporting a safe, inclusive shelter environment. De-escalated conflicts, monitored food service operations, tracked inventory needs, and completed incident reports and daily shift logs.

Ensured operational data accuracy by updating and validating records across internal systems and producing weekly performance reports. Supported field personnel with updated account data, created location visuals, streamlined record audits to improve retrieval efficiency, and reduced field delays by 15%.

Managed high-volume internal request tracking by prioritizing and processing tasks under tight deadlines while documenting and resolving 100% of requests. Analyzed recurring routing issues using system logs and stakeholder feedback, then implemented workflow adjustments to streamline task distribution and improve service delivery.

Oversaw invoice entry, billing tracking, and financial reporting using Excel to support reconciliation and formula-based analysis. Reduced month-end reporting errors by 20% through improved billing accuracy, while maintaining program databases and creating/composing PDF documents with Adobe Acrobat Pro.

Managed full-cycle recruitment and onboarding to ensure 100% labor law compliance. Optimized shift coverage for industrial and admin sectors, resolving urgent vacancies for key accounts. Maintained high-volume talent databases with meticulous accuracy, securing sensitive HR records. Streamlined placement processes and ensured workforce adherence to Customer GMPs and safety protocols.

Managed high-volume mail distribution and record-keeping to ensure 100% data integrity. Used Excel to track audit dates, print cover sheets, and manage application scanning workflows. Verified data via I-tracker to maintain document security and accuracy. Optimized file management through regular purging and systematic retrieval, ensuring administrative efficiency and regulatory compliance.

Supervised administrative teams to ensure strict adherence to quality standards and deadlines. Evaluated job performance, conducted orientations, and provided training on company policies and labor regulations. Monitored payroll and production records to verify data accuracy and track KPIs. Resolved performance issues and recommended personnel actions to maintain 100% operational compliance.

Counseled clients in individual and group sessions to support treatment and recovery related to substance abuse, mental/physical illness, and socioeconomic challenges. Monitored client progress against treatment goals and supported adherence by coordinating appointments and related transportation needs.

Monitored and recorded client progress relative to treatment goals while assisting clients in following treatment plans and appointment arrangements. Supported professional growth by reviewing current literature and participating in training and workshops to expand behavioral health knowledge.

Earned the Google Data Analytics Professional Certificate through Merit America. Completed hands-on labs and a capstone/case study using tools such as Excel, SQL, Tableau, and R.

Completed 60+ credit hours toward a B.A. in Business Administration at Lindenwood University.

Completed a Certified Nursing Assistant (CNA) Program at Shawnee Community College.