Open to opportunities

Queen Tima

@queentima

Message

Data Analyst and Application Analyst transforming performance data into actionable dashboards and improvements.

United States

Message

What I'm looking for

Remote work from home positions only please. I want a detail-focused role where I can analyze performance/application data, build dashboards and reports, improve workflows, and support customers—while contributing to quality assurance and team collaboration.

I’m a detail-oriented, customer friendly professional who learns easily and is rule following and joyful. I’m especially interested in remote work from home positions only, bringing over 4 years as a Data Analyst and ongoing Application Analyst experience with a strong focus on accuracy and measurable outcomes.

I analyze application performance data to identify inefficiencies, troubleshoot system issues, and ensure uptime through monitoring and testing. I also collected and analyzed large datasets, built dashboards and reports for stakeholders, improved data accuracy through validation processes, and supported strategic decision making through analytics—along with call center, scheduling, and customer support experience.

Experience

Work history, roles, and key accomplishments

Current

Application Analyst

Current

TELUS International

Jan 2022 - Present (4 years 5 months)

Analyzed application performance data to identify inefficiencies, improving workflows and ensuring system uptime through monitoring and testing. Built KPI reports, collaborated cross-functionally to troubleshoot issues, and supported internal teams while handling customer calls and scheduling appointments.

Application Performance Monitoring System Monitoring KPI Reporting Technical Support Troubleshooting Workflow Documentation Appointment Scheduling Microsoft Excel

Call Center Data Analyst

Anomaly Squared

Jan 2020 - Jan 2025 (5 years)

Progressed from answering calls to data analyst, collecting and analyzing large datasets to identify trends and performance gaps. Built dashboards and reports for stakeholders, improved data accuracy through validation, and supported operational optimization while continuing customer support work.

Data Analysis Dashboard And Reports Data Validation Operational Analytics Call Center Operations Customer Support CRM

Data Support Specialist

TELUS International

Jan 2017 - Jan 2022 (5 years)

Provided application support by answering user issues, resolving problems, and escalating complex system incidents while maintaining accurate database records and data entry. Supported system updates and testing, documented workflows, and coached a team of 9 on technical processes.

Application Support Data Entry system updates Testing Support Escalation Management Process documentation Quality Assurance

Data Analyst

SelectQuote

Jan 2018 - Jan 2020 (2 years)

Analyzed customer and sales data to identify trends, generating reports for leadership and improving data collection processes. Ensured data integrity across systems, monitored performance metrics, supported forecasting and planning, and handled inbound customer calls for life, medical, and dental insurance.

Sales Data Analysis Data Integrity Performance Metrics Forecasting Microsoft Excel