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Abigail Fluegge

@abbyluegge

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Research and data driven social services professional transitioning into a data and operations coordinator role.

United States

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What I'm looking for

I’m looking for an entry-level role in data operations and analysis where I can learn and grow as a data analyst, while also using my prior skills and knowledge to help a mission-driven organization create a positive impact through evidence-based solutions that yield real results.

I’m a research-driven social services professional who is seeking to transition into a data operations and analysis role to partner my nonprofit and clinical experience with data driven solutions to improve outcomes for people and organizations. Currently working on the Google Data Analytics Certificate to increase my knowledge and skills in analytical techniques, as well as spreadsheets, SQL, Tableau, and Python.

Previously, I supported large-scale, compliance-focused program operations while strengthening data quality and reporting—using HMIS to analyze outcomes and service utilization trends, managing a $200,000 Rapid ReHousing budget, and training new staff on documentation and outcome tracking. My background also includes trauma-informed policy research, grant writing and proposal development, systematic review support with reference management in EndNote, and resettlement services coordination through AmeriCorps.

Experience

Work history, roles, and key accomplishments

Current

Clinical Case Coordinator

Current

WellPower

Aug 2025 - Present (11 months)

Manage a portfolio of 30 individuals by tracking service utilization, eligibility status, and progress metrics to improve access to essential services. Maintain client data in an EHR system and every 6 months synthesize trends to define SMART goals while meeting insurance requirements for billing.

EHR Data Management Service utilization tracking Eligibility Assessment Client progress tracking Client Data Organization Service gap analysis SMART goal planning Insurance billing requirements Longitudinal metrics tracking

Program Supervisor

Friendship Shelter

May 2024 - Aug 2025 (1 year 3 months)

Supervise operations for a Rapid ReHousing program with a $200,000 budget, supporting housing placement and quarterly progress reporting. Onboard and supervise staff and ensure compliance by reviewing participant data and service trends in HMIS to support federal grant requirements and audits.

Rapid rehousing program operations Budget Management Program Documentation Quarterly reporting Staff Onboarding Staff Supervision Coaching High pressure team support HMIS data review Data accuracy and integrity Federal grant compliance Audit Readiness

Housing Coordinator

Friendship Shelter

Jun 2023 - May 2024 (11 months)

Coordinate housing placements for 15–20 individuals by analyzing and resolving housing barriers to achieve placement and retention targets. Build partnerships with property owners to expand housing options and improve successful placements.

Housing placement coordination Intake Assessment Barrier resolution Placement tracking Retention tracking Property owner outreach Partnership Building Program outcomes tracking

Membership Coordinator, Internship

Coalition Against Trafficking & Exploitation

Aug 2022 - May 2023 (9 months)

Conduct policy research on human trafficking legislation and synthesize findings into blogs, newsletters, and partner presentations to inform advocacy strategy. Develop trauma-informed training materials and help coordinate a statewide Adult Services Workgroup for partner organizations.

Human trafficking policy research Evidence Synthesis Advocacy content writing Blog newsletter writing Partner presentations Trauma informed training development Adult Services Workgroup coordination Coalition Coordination Evidence based best practices integration

Graduate Research Assistant

Saint Louis University

Aug 2021 - May 2022 (9 months)

Synthesize literature on financial capability and asset-building by managing thousands of references in EndNote to support a systematic review process. Prepare research presentations for academic conferences, translating complex findings into accessible formats.

EndNote Literature synthesis Reference management Systematic review support Research presentation preparation Academic conference presentation

Resettlement Services Coordinator

International Institute

Aug 2020 - Jul 2021 (11 months)

Develop a client tracking system in Excel to streamline service documentation and support federal grant compliance. Facilitate Cultural Orientation classes, administer curriculum assessments, and coordinate services for newly arrived refugee families to ensure access within 90 days.