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Tameika BernardTB
Looking for a job

Tameika Bernard

@tameikabernard

I deliver remote customer support, technical troubleshooting, and accurate administrative service.

Jamaica
Message

What I'm looking for

I'm seeking a remote customer service role where I can use technical support, communication, and virtual assistance skills to improve customer experiences while continuing to learn new technologies.

I've supported internal and external clients at National Water Commission through phone and email, resolving complaints, maintaining customer accounts, and following up to ensure inquiries were fully resolved.

At Fuji Freshco Ltd, I handled billing inquiries, customer complaints, transactions, financial records, and reports using QuickBooks and Microsoft Office.

My teaching experience at Port Antonio High School strengthened how I communicate, address concerns, and manage conflict with students and parents.

I'm pursuing a BSc in Computing focused on Cyber Security and IT Management, and I enjoy learning new technologies that improve remote service delivery and customer experience.

Experience

Work history, roles, and key accomplishments

NC

Technical & Customer Support Representative

National Water Commission

Aug 2017 - Aug 2019 (2 years)

Provided primary customer support via phone and email, resolved complaints, managed account information, and followed up to ensure service excellence.

Education

Degrees, certifications, and relevant coursework

University of Technology logoUT

University of Technology

Bachelor of Science, Computing

2019 -

Pursuing a Bachelor of Science in Computing with a focus on Cyber Security and IT Management.

Tech stack

Software and tools used professionally

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