Tameika Bernard
@tameikabernard
I deliver remote customer support, technical troubleshooting, and accurate administrative service.
What I'm looking for
I've supported internal and external clients at National Water Commission through phone and email, resolving complaints, maintaining customer accounts, and following up to ensure inquiries were fully resolved.
At Fuji Freshco Ltd, I handled billing inquiries, customer complaints, transactions, financial records, and reports using QuickBooks and Microsoft Office.
My teaching experience at Port Antonio High School strengthened how I communicate, address concerns, and manage conflict with students and parents.
I'm pursuing a BSc in Computing focused on Cyber Security and IT Management, and I enjoy learning new technologies that improve remote service delivery and customer experience.
Experience
Work history, roles, and key accomplishments
Teacher
Port Antonio High School
Oct 2022 - Apr 2023 (6 months)
Developed lesson plans, delivered engaging content, and communicated effectively with students and parents to address concerns and provide support.
Accountant & Customer Service Representative
Fuji Freshco Ltd
Dec 2020 - Aug 2021 (8 months)
Assisted customers with billing inquiries and complaints, managed financial records, processed transactions, and prepared financial reports using QuickBooks and Microsoft Office.
Technical & Customer Support Representative
National Water Commission
Aug 2017 - Aug 2019 (2 years)
Provided primary customer support via phone and email, resolved complaints, managed account information, and followed up to ensure service excellence.
Education
Degrees, certifications, and relevant coursework
University of Technology
Bachelor of Science, Computing
2019 -
Pursuing a Bachelor of Science in Computing with a focus on Cyber Security and IT Management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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