SHANEKA DALEY
@shanekadaley
Customer service professional and administrative assistant focused on problem solving and client support.
JamaicaWhat I'm looking for
I am a driven customer service representative and administrative assistant with a strong focus on delivering exceptional client support and resolving issues efficiently.
I have experience managing client relationships, supporting teams, and overseeing general office administration including basic bookkeeping and filing.
My background includes roles in customer service, teacher assistant duties supporting students with special needs, and administrative tasks at educational institutions.
I bring strengths in time management, crisis management, creative thinking, negotiation, and a customer-oriented mindset that helps teams meet service and operational goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Sutherland Global
Jan 2024 - Present (2 years)
Answered incoming customer calls promptly and resolved client issues to maintain service quality and client satisfaction. Supported teams with administrative tasks and maintained accurate service records.
Teacher Assistant
Christiana Leased Primary
Jan 2022 - Dec 2023 (1 year 11 months)
Supported students with special needs and documented student progress to assist classroom teachers in delivering individualized instruction. Communicated progress to teachers and helped manage classroom activities.
Administrative Assistant
Spalding High School
Jan 2020 - Dec 2021 (1 year 11 months)
Managed general office administration including basic bookkeeping, filing, equipment oversight, and client-facing tasks to support school operations. Improved administrative workflows and record keeping.
Education
Degrees, certifications, and relevant coursework
Christiana High School (courses)
Coursework / Subject Grades, Secondary-level Subjects
2018 - 2023
Completed various subject-level courses including Mathematics, English, IT, Chemistry, Physics, and Human & Social Biology between 2018 and 2023.
Spalding High School
High School, Secondary Education
2020 - 2021
Attended Spalding High School during 2020–2021 focusing on general secondary education.
Christiana High School
High School Diploma, Secondary Education
2013 - 2018
Completed secondary education at Christiana High School from 2013 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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