Shania Robertson

I’m a detail-oriented and dependable professional with strong administrative and customer service experience, focused on accurate processing of information and clear communication. I bring proven ability to handle high volumes of work with precision, timeliness, and confidentiality.

In my Technical Support Agent role, I provided support to students by resolving technical issues. I also created and managed detailed case records, ensuring accuracy and completeness while maintaining confidentiality and professionalism.

I entered case information into systems, verified details, and flagged errors to keep information clean and reliable. I’ve also worked independently in a remote environment, staying organized and managing time effectively while supporting customers and stakeholders.

Previously, I served as an Administrative Assistant performing clerical duties in the office of the Director of Nurses, maintaining confidentiality. I’ve also supported employees through Human Resources work in Disability and Leave Services, delivering strong communication and customer satisfaction.