Open to opportunities

Goran Geddes

@gorangeddes

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Dedicated customer support professional with training and leadership experience.

Jamaica

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What I'm looking for

I am looking for a role that allows me to leverage my customer support and training skills while fostering a collaborative team environment.

I am a dedicated customer support professional known for my exceptional work ethic and commitment to delivering high-quality results. My strong time management skills enable me to prioritize tasks effectively, ensuring that deadlines are consistently met. I pride myself on my amiable personality, which fosters a positive work environment and encourages open communication among team members.

Throughout my career, I have gained extensive experience in customer support roles, including as a Temporary Trainer where I guided new employees through onboarding and shared best practices. My ability to communicate effortlessly has allowed me to collaborate effectively with colleagues and provide exceptional service to customers. I have worked with various CRM tools, enhancing my technical skills and ensuring accurate documentation of customer interactions.

Experience

Work history, roles, and key accomplishments

Phone Order Entry Agent

Franchisees First Pizza Hut

May 2024 - May 2025 (1 year)

Handled incoming customer calls to accurately process food orders, confirming order details and offering menu recommendations. Demonstrated professionalism, active listening, and clear communication to meet customer needs and resolve any concerns.

Customer Service Communication Time Management Remote Work Multitasking

Customer Support/Trainer

Hinduja Global Solutions

Apr 2021 - Mar 2025 (3 years 11 months)

Provided high-quality customer support via phone and email, troubleshooting technical issues and ensuring customer satisfaction. Led On-the-Job Training for new hires, guiding them through company systems and resolving common customer issues. Assisted tenured agents in real-time by providing solutions and technical guidance to improve efficiency during customer interactions.

Customer Support Email Support Technical Troubleshooting CRM Tools Freshdesk National Service Alliance (NSA)Outlook Calendar Microsoft Teams

Technical Support Representative

Advantage Communications

Jan 2020 - Nov 2020 (10 months)

Delivered expert assistance for mobile, internet, and telephone services, conducting in-depth troubleshooting to diagnose and resolve technical issues. Maintained meticulous documentation of customer interactions and technical solutions in the CRM system.

Technical Support Troubleshooting CRM Systems Product Knowledge Customer Service Communication Problem Solving

Customer Care Representative

Sutherland Global

Oct 2019 - Dec 2019 (2 months)

Handled incoming customer calls and chats, providing assistance with reordering lost orders and offering information on products and services. Provided Tier 2 assistance, de-escalating irate clients and providing resolutions to their issues.

Customer Care Chat Support Empathy Problem Solving Communication Customer Service

Temporary Partner – Human Resource Dept.

Caribbean Cement Company Ltd.

Jun 2018 - Sep 2018 (3 months)

Entered and maintained employee data in internal databases, ensuring accuracy of company records and supporting essential HR documentation. Oversaw a restroom renovation project, coordinating tasks, monitoring progress, and ensuring timely completion.

Data Entry Project Coordination Organizational Skills Administrative Support