Open to opportunities

Shenice Panton

@shenicepanton

Message

Dedicated professional with expertise in customer service and management.

Jamaica

Message

What I'm looking for

I seek a role in a dynamic team that values quality management and offers opportunities for growth.

I am a dedicated professional with an Associate of Science Degree in Management Information Systems. My journey has been marked by a commitment to quality management and customer service excellence. I have honed my skills through various roles, including as a Temporary Customer Care Officer and Customer Service Representative, where I consistently aimed to improve customer satisfaction and operational efficiency.

Throughout my career, I have been recognized for my innovative approach and problem-solving abilities. My experience as an Engagement Specialist and intern at the Ministry of Health has equipped me with valuable insights into effective communication and information management. I am passionate about using my skills to contribute to a dynamic team that values quality and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Private Tutor

Current

Self Employed

Jun 2010 - Present (15 years)

Provided tutoring services to primary and high school students, specializing in Mathematics. Developed customized lesson plans to meet individual student needs and improve academic performance.

Lesson planning Communication

Customer Care Officer

Office of the Services Commissions

Jul 2022 - Mar 2023 (8 months)

Provided exceptional customer service, resolving inquiries and issues efficiently to ensure customer satisfaction. Maintained accurate records of customer interactions and transactions.

Customer Service Problem Solving Data Entry Communication Conflict Resolution

Customer Service Representative

Datamint Group of Companies

May 2020 - Feb 2021 (9 months)

Addressed customer concerns and provided information about products and services. Collaborated with team members to improve service delivery and customer experience.

Customer Support CRM Software Teamwork Product Knowledge

Engagement Specialist

Startek

Sep 2018 - Mar 2019 (6 months)

Engaged with customers to understand their needs and provide appropriate solutions. Handled a high volume of calls while maintaining quality service standards.

Customer Engagement Communication Skills Problem Solving CRM Systems

Intern

Ministry of Health

Jun 2018 - Sep 2018 (3 months)

Assisted with documentation, information management, and access services within the unit. Supported daily administrative operations and record keeping.

Documentation Administrative Support Microsoft Office

Support Services

Jamaica Cultural Development Commission

May 2013 - Jun 2013 (1 month)

Provided support services to various departments within the commission. Assisted with event coordination and administrative tasks.

Coordination Communication

Community Service

Waterford Primary School

Jun 2010 - Aug 2012 (2 years 2 months)

Contributed to administrative tasks and supported school operations. Assisted with organizing school records and communications.

Administrative Support Communication Office Management

Summer Intern

Ministry of Housing Water and Works

Jul 2007 - Jul 2007 (0 months)

Gained experience in administrative functions within a government ministry. Assisted with various office tasks and document management.

Document Management Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Portmore Community College

Associate of Science Degree, Management Information Systems

Completed an Associate of Science Degree in Management Information Systems. Awarded Certificate of Excellence for Most Innovative System Design and Solution Most Representative of User Requirements.

Wolmer's Trust High School for Girls

High School Diploma, General Studies

Attended Wolmer's Trust High School for Girls. Received Certificate Awards for Outstanding Academic Achievement and Exemplary Conduct.

Waterford Primary School

Primary School Certificate, General Studies

Attended Waterford Primary School. Received Awards of Excellence for Outstanding Academic Performance in the GSAT (Grade Six Achievement Tests) and Certificate of Achievement for participation in the Annual Butterkist Mathematics Competition.