Karelle Davis
@karelleking
Multifaceted customer-centric professional with over 5 years’ experience in support roles.
What I'm looking for
As a seasoned customer-centric professional with over 5 years of experience in support roles, I have honed my skills in client communications and office administration. With a strong background in Microsoft Office Suite, Google Suite, and Zoom, I am confident in my ability to provide exceptional support to clients and teams alike.
Throughout my career, I have demonstrated my proficiency in processing insurance health claims, managing front desks, and providing prompt and efficient delivery of support services. My experience in customer relations has equipped me with the skills to resolve customer complaints, update customer accounts, and engage in email marketing.
I am a detail-oriented and adaptable individual with a strong work ethic and a passion for delivering exceptional customer service. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic team.
Experience
Work history, roles, and key accomplishments
Claims Processor
Guardian Life Limited
Sep 2022 - Jun 2023 (9 months)
Processed insurance health claims, scanned and uploaded physical claims, and verified claims processing according to company standards.
Senior Secretary
Shortwood Practising Infant, Primary and Junior High School
Feb 2022 - Sep 2022 (7 months)
Managed the front desk, received and distributed incoming correspondence, and provided support services to staff and visitors.
Customer Relations Representative
Unicomer Jamaica Limited
Sep 2020 - Nov 2020 (2 months)
Resolved customer complaints, updated customer accounts, and engaged in email marketing.
Customer Service Representative / Relief Cashier
Guardian Life Limited
Aug 2018 - Jul 2019 (11 months)
Managed the front desk, managed an electronic register, and received payments via cash, credit and debit cards.
Reservations Sales Specialist
Itelbpo Smart Solutions
Nov 2017 - Apr 2018 (5 months)
Made reservations for Hilton branded hotels, provided excellent customer service, and engaged in cross-selling and up-selling.
Customer Service Associate
IBEX Global Jamaica
Nov 2016 - Apr 2017 (5 months)
Responded to incoming calls, maintained and managed customers’ accounts, and processed refunds and replacements.
Teacher
Angels Early Childhood Development Centre
Sep 2015 - Jun 2016 (9 months)
Managed and taught a class of four-year-old students, prepared and submitted lesson plans, and designed age-appropriate learning materials.
Education
Degrees, certifications, and relevant coursework
Karelle hasn't added their education
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