Tamal Bhowmick

Managed end-to-end renewal lifecycle for customer accounts, contracts, and subscriptions, achieving a high year-over-year renewal rate. Spearheaded proactive outreach campaigns to educate clients on renewal terms and upsell opportunities, contributing to increased expansion revenue. Collaborated with Sales, Customer Success, and Finance to streamline renewal workflows and resolve billing discrepan

Managed deal structuring, pricing strategies, and order form approvals for global regions (EMEA, APAC, NAMER) as part of the Deal Desk Analyst team. Acted as a trusted advisor to sales teams on non-standard deals and pricing exceptions, developing and maintaining Deal Desk playbooks. Drove strategic initiatives to improve quote-to-cash processes, deal velocity, and sales efficiency.

Managed the entire Quote-to-Close operations for Oracle Cloud business across Europe, Middle East, and Africa regions, including complex deal structuring and approvals. Collaborated with various internal teams (Legal, Finance, Order Management) to resolve issues and streamline processes. Identified operational issues, worked on process improvements, and provided training to sales teams on tools an

Managed direct reporting and operations for four different departments, including catalog operations, product listings, and stock allocations across various portals. Optimized and managed return operations, monitoring activities associated with return shipments and resolving discrepancies. Performed inventory control, aging reports, and vendor management to ensure efficient e-commerce operations.

Managed e-commerce operations for premium fashion and lifestyle brands, overseeing order management, seller panels, and product cancellations/returns. Conducted catalog reconciliations and rectified errors to ensure complete product listings. Handled payment reconciliations, managed product returns, and raised disputes for unsettled payments, ensuring smooth financial operations.

Mapped client requirements and provided solutions, assessing partner feedback for areas of improvement. Controlled functions accurately with agreed client and company SLAs across multiple sites. Prepared and managed sales and operational reports on a daily, weekly, and monthly basis.

Completed a Bachelor of Technology in Information Technology. Studied various aspects of information technology, preparing for a career in the tech industry.