Joshua A

Undertook setup of Training and Quality
department for a Business Process of 50 FTEs
• Mentored new hires, resulting in stronger staff
development and increased productivity
• Eliminated process gaps by implementing new
methods of standardized training
• Assessed student needs to develop effective
training plans
Tracked attendance and progress against
goals for each participant

Started with Customer facing role as Customer
Service representative - went onto work with
the Web Operations department as a Duty
Manager then eventually moving into the
Training team
• Training new starters in the department
• Coordinating and handling Process and Work
type Migration for various departments
• Creating and updating Training content