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Joshua A

@joshuaa

Message

Manager, Sales Ops.

India

Message

I love processes and collaborating with teams.

My day to day involves working with Sales, CS, Marketing, Product, Support to set/enhance processes that ultimately help the Revenue teams to focus on what's important i.e Selling.

My background is Training, stumbled upon Sales Ops and have been enjoying this journey so far!

Even though my role is Sales Ops, I also help out with a lot of teams within e.g Onboarding(HR), It admin, Finance - We believe in helping out wherever we can and that has taught me to take on projects, tasks that involve a lot of cross functional teams.

Experience

Work history, roles, and key accomplishments

Current

Manager, Sales Ops

Current

QuestionPro Inc

Mar 2019 - Present (6 years 4 months)

Refine and standardize sales, customer success
and marketing processes across organization
to improve operational efficiency and sales
productivity
• Work with enablement to document and roll
out process improvements and change
management related to operational
improvements
• Collaborating with stakeholders across Sales,
Marketing, Customer Success and Support to
deliver on key projects.

Sales Operations Sales Operations Management Operations People Management Sales Strategy Customer Success Operations Customer Support Operations Team Collaboration

Product Trainer

AM Infoweb

Feb 2018 - Mar 2019 (1 year 1 month)

Undertook setup of Training and Quality
department for a Business Process of 50 FTEs
• Mentored new hires, resulting in stronger staff
development and increased productivity
• Eliminated process gaps by implementing new
methods of standardized training
• Assessed student needs to develop effective
training plans
Tracked attendance and progress against
goals for each participant

Training People Management Learning Strategy Learning Operations Learning and Development

Process Trainer

Capita India Pvt Ltd

Jan 2011 - Feb 2018 (7 years 1 month)

Started with Customer facing role as Customer
Service representative - went onto work with
the Web Operations department as a Duty
Manager then eventually moving into the
Training team
• Training new starters in the department
• Coordinating and handling Process and Work
type Migration for various departments
• Creating and updating Training content