Ayush Kumar
@ayushkumar25
Senior Sales Operations and Pricing Specialist improving quote-to-cash performance.
IndiaWhat I'm looking for
I’m a Sales Operations and Pricing professional with 5+ years of B2B SaaS experience across deal desk, order-to-cash, contract validation, and revenue lifecycle optimization. I focus on improving deal velocity, data accuracy, and SLA compliance at scale by tightening workflows between CRM and back-office systems.
In my latest role as Senior Specialist – Pricing and Sales Operations, I built deep expertise in the ERM Pricing Platform and integrated systems spanning Salesforce, Workday, and CPQ. By streamlining pricing data maintenance across CRM and ERP platforms, I reduced pricing data errors and helped Sales execute faster with better alignment across RevOps, Finance, Customer Success, IT, and Marketing.
Previously at New Relic, I reviewed and validated contracts for revenue recognition compliance and deal desk policy adherence, covering order forms, legal agreements, customer POs, and quotes. I also led UAT for Salesforce (SFDC) projects, maintained accurate customer account hierarchies, and produced monthly/quarterly pipeline reports to support leadership decision-making.
Earlier at Freshworks and ChargePoint Inc., I handled high-volume deal reviews and ensured corporate compliance across deal-related contracts (NDAs, SOWs, SOFs), while driving Salesforce CRM data accuracy and efficiency. I coordinated end-to-end order processing—converting closed-won opportunities to sales orders in NetSuite—then managed reconciliation to protect billing cycles and regulatory/industry standards.
Experience
Work history, roles, and key accomplishments
Built expertise in the ERM Pricing Platform and integrated systems (Salesforce, Workday, CPQ), reducing pricing data errors by streamlining maintenance across CRM and ERP platforms. Partnered cross-functionally to administer and optimize sales tools and manage quote-to-cash workflows, including bill rate tables and framework agreement details.
Reviewed and validated customer contracts and order documents to ensure revenue recognition compliance and alignment with deal desk policies across enterprise accounts. Led Salesforce UAT work, managed partner onboarding with Legal, and partnered with Data Operations to maintain customer hierarchies and produce pipeline reports.
Reviewed sales proposals, quotes, and deal structures for pricing, discounting, and contract policy compliance across a high-volume pipeline. Collaborated with Sales, Finance, and Legal to optimize deal structures, ensure accurate quote-to-cash execution, and improve Salesforce CRM data accuracy with zero-error documentation standards.
Coordinated order processing by converting closed-won Salesforce opportunities into NetSuite sales orders, ensuring accurate and timely order expectations communication. Managed sales order reconciliation for accurate billing cycles and operated Salesforce and NetSuite workflows to streamline processing time and support stakeholders.
Engaged leads and agents to manage viewings and schedule showings to support top-of-funnel pipeline development. Collected and analyzed field data and customer feedback to drive continuous improvements to the sales funnel.
Provided high-quality customer service by resolving customer queries while identifying cross-sell and upsell opportunities to support sales goals. Analyzed account and service histories to identify trends, mitigate issues, and reduce customer wait times.
Education
Degrees, certifications, and relevant coursework
Fortune Institute of International Business
Master of Business Administration, Marketing & Operations
Earned an MBA in Marketing & Operations from Fortune Institute of International Business in 2021.
Delhi University
Bachelor of Commerce, Business Administration
Completed a Bachelor of Commerce in Business Administration from Delhi University in 2018.
Modern Convent School
High School Diploma, High School
Completed high school at Modern Convent School in 2015.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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