Open to opportunities

Sri Prithi

@sriprithi

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Driven IT professional with expertise in cloud technologies and support.

Canada

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What I'm looking for

I am looking for a collaborative environment that fosters innovation and growth.

I am a driven and disciplined IT professional with over 4 years of experience in utilizing my technical skills in Python, Docker, Kubernetes, and cloud technologies to achieve impactful results. My strong analytical and problem-solving abilities, combined with my knowledge of Agile methodologies and CI/CD, have allowed me to excel in product and project management roles. I have a proven track record in advanced cloud technical support, software security, and collaboration within SRE and DevOps teams.

Throughout my career, I have successfully managed and optimized database environments, ensuring high availability and performance while enhancing customer satisfaction. My experience includes monitoring and managing cloud infrastructure, where I proactively identify and resolve issues to maintain optimal performance. I am passionate about leveraging my skills to address real-world challenges and am actively seeking a full-time position that allows me to contribute to innovative projects.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

Concentrix Technologies

Jun 2024 - Jun 2024 (0 months)

Provided technical support across multiple platforms including iOS, macOS, Windows, and Linux. Managed database environments and cloud infrastructure, enhancing performance and security. Collaborated with teams to resolve high-impact incidents and improve customer satisfaction through effective troubleshooting.

Technical Support Cloud Infrastructure Database Management Troubleshooting Cross Functional Collaboration Customer Satisfaction Automation Security Protocols Problem Solving

IT Senior Analyst

NTT Data Information Systems

Sep 2019 - Jun 2021 (1 year 9 months)

Administered a hybrid environment of Linux and Windows servers, optimizing resource utilization through virtualization technologies. Managed security policies and user accounts while ensuring high customer satisfaction and reducing escalations significantly.

Virtualization Networking Security Policies Customer Support Performance Metrics SLA Management Troubleshooting Cross Functional Collaboration

Principal Support Engineer

Infobiz Limited

Aug 2020 - Feb 2021 (6 months)

Delivered post-sales support for Oracle Fusion SCM Cloud, resolving technical inquiries efficiently. Improved operational efficiency and customer satisfaction through relationship management and advanced problem-solving techniques.

Post Sales Oracle Fusion Customer Advocacy Technical Support Problem Solving Efficiency Improvement Relationship Management Automation

Robotics Trainer

The Indian Public School – NACE

Jan 2020 - Jul 2020 (6 months)

Trained students in robotics using platforms like LEGO and Arduino. Developed and calibrated robotic systems, fostering creativity and critical thinking in STEM education.

Robotics Arduino LEGO Creative Critical Thinking

Intern

Podrain Electronics

May 2017 - Sep 2017 (4 months)

Assisted in PCB assembly and system integration. Managed materials and developed through-hole and surface-mounted technology for electronic components.

System Integration Surface Mounted Technology Through Hole Technology Technical Support

Education

Degrees, certifications, and relevant coursework

Conestoga College of Advanced Learning

Graduate Certificate, Computer Application Development

2022 - 2022

Grade: 82

Completed a Graduate Certificate in Computer Application Development, focusing on software development and application design. Research thesis involved the development of an e-commerce website named Elegance.

Conestoga College of Advanced Learning

Graduate Certificate, Software Quality Assurance

2021 - 2021

Grade: 80

Completed a Graduate Certificate in Software Quality Assurance and Testing, focusing on developing quality assurance methodologies and testing strategies. Research thesis involved the development of a message bot for restaurant services.

SNS College of Technology, Anna University

Bachelor of Engineering, Electronics and Communication

2015 - 2019

Grade: 1:1 Honors (Distinction) (9.2/10)

Earned a Bachelor of Engineering in Electronics and Communication, with a focus on electronic systems and communication technologies. Research project involved creating a Smart Assistance Library System for the Disabled using IoT.