Ruby Vedanayagam
@rubyvedanayagam
Detail-oriented IT professional with 4+ years in technical support, training, and development.
CanadaWhat I'm looking for
I am a detail-oriented IT professional with over four years of experience in technical support, software training, and development, skilled at troubleshooting, diagnostics, and delivering practical solutions that improve customer satisfaction. I have hands-on experience with cloud fundamentals (AWS, Azure), DevOps tools, software testing, and multiple programming languages, and I consistently collaborate with cross-functional teams to enhance product quality and performance.
I have a track record of resolving the majority of customer issues on first contact, reducing repeat calls through documentation and process improvements, and delivering extensive instructional hours and curriculum development that boosted student outcomes. I bring a passion for leveraging technology to drive efficiency and a strong commitment to continuous learning and team success.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Gatestone Inc.
Sep 2022 - Present (3 years 4 months)
Resolved 90% of customer Wi-Fi, set-top box, and connectivity issues on first call and streamlined diagnostic procedures in ServiceNow, reducing repeat calls by 10% and improving customer satisfaction.
Trainer
NIIT Ltd
Mar 2011 - Apr 2012 (1 year 1 month)
Delivered 2000+ instructional hours in C, C++, C#, SQL Server and .NET technologies and coached 30 students for job placements, enhancing placement outcomes.
Faculty of Computer Science
Rose Mary College
Jul 2009 - Nov 2010 (1 year 4 months)
Delivered 3000+ instructional hours in computer science, mentored 12 students on IT projects, and developed curriculum content that improved pass rates by 20%.
Education
Degrees, certifications, and relevant coursework
Manonmaniam Sundaranar University
Master of Computer Applications, Computer Applications
Completed a Master of Computer Applications program focusing on advanced computer science and software development topics.
Sarah Tucker College
Bachelor of Science, Computer Science
Completed a Bachelor of Science degree with coursework in computer science and related subjects.
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Ruby?
You can contact Ruby and 90k+ other talented remote workers on Himalayas.
Message RubyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
