Taiwo Osunlana

I've built more than 10 years of experience across business operations, administration, customer experience, workflow coordination, and stakeholder support, including roles at Sterling Bank.

In my recent work as a Senior Channel Operations Supervisor, I monitored workflows and escalations, coordinated stakeholders, tracked issues through resolution, and supported teams of 15+ employees in high-volume service environments. I prioritise competing workstreams, identify bottlenecks, and maintain quality while meeting operational procedures and service standards.

I'm experienced in processing, validating, documenting, and maintaining operational information using Google Workspace and Microsoft Office. My approach to reporting is grounded in accurate records, verification, consistency, quality control, and practical information management.

I'm continuing to develop in virtual assistance, AI-assisted productivity, workflow optimisation, data visualisation, and advanced reporting. Lean Six Sigma White Belt training and development in project, change, operations, HR, and banking management strengthen my process-improvement mindset.