Open to opportunities

oluwafemi kolade

@oluwafemikolade

Message

Operations and customer support professional powering remote service, admin and efficiency.

Nigeria

Message

What I'm looking for

I’m looking for an entry-level to early-career remote role where I can own customer inquiries and operations workflows—managing calendars, records, and reporting—while improving efficiency and customer satisfaction with strong communication skills.

I’m a versatile, detail-oriented professional with over 4 years of experience spanning virtual assistance, customer support, administrative coordination, and operations. I respond to customer inquiries, resolve issues promptly, and manage escalations while maintaining high-accuracy data entry and records across spreadsheets and CRM-style systems.

In my current role as a Business Operations Manager / Virtual Assistant / Customer Support & Operations Lead, I manage calendars and digital workflows, collaborate on scheduling, procurement, and vendor coordination, and compile progress and resource reports in Microsoft Excel—supporting a 60–70% increase in sales revenue. I’m also progressing in data analytics training and bring proficiency in Google Workspace, Microsoft Office, Excel/Google Sheets, SQL, Tableau, and Power BI, with a strong, reliable communication style across time zones.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Tunde Auto Panel Works

Jan 2023 - Present (3 years 6 months)

Remote-style virtual assistant and operations lead managing calendars, digital workflows, and scheduling, contributing to a 60–70% increase in sales revenue. Served as lead point of contact for customer escalations, maintained accurate customer/financial/operational records in spreadsheets and CRM-style systems, and supported logistics, inventory data entry, reporting, and vendor coordination.

Calendar Management Inbox Management Scheduling Customer Support Escalation Handling Data Entry CRM Tools Inventory Control Procurement Logs Vendor coordination Workflow Optimization Google Sheets SQL Tableau Power BI Google Workspace Microsoft Office Reporting

Farm Manager

KCS Enterprise

Nov 2021 - Dec 2022 (1 year 1 month)

Managed daily administrative scheduling, resource tracking, and reporting for farm operations. Handled vendor communication and procurement records, and maintained high-accuracy data entry and recordkeeping for inventory and production tracking.

Administrative Scheduling Reporting Data Entry Record keeping Inventory Control Internet Research Workflow Optimization Process Improvement Google Sheets

Customer Service Representative & Cashier

Mr Biggs'

Mar 2015 - Jan 2016 (10 months)

Provided client-facing customer support by resolving service inquiries promptly across in-person and digital channels. Completed Point of Sale (POS) transactions with high accuracy, maintained precise cash-balancing, and supported administrative scheduling and service-standards training.

Customer Support Service Excellence Phone Email Chat Support Point of Sale Cash Handling Administrative Scheduling Records Management

Primary School Teacher

Cadel Model College

Jan 2014 - Jan 2015 (1 year)

Facilitated communication and relationship management among staff, parents, and students, resolving concerns with care and professionalism. Prepared instructional documentation and daily administrative schedules with high attention to detail.

Relationship Management Administrative Scheduling